Joshua Zellner
New Tripoli,PA
Summary
Dynamic leader with proven problem-solving abilities and team leadership skills honed at Pitch a Tent Rentals. Excelled in enhancing customer satisfaction and increasing team productivity through efficient workflow implementation. Expert in department organization and prioritizing tasks, consistently delivering high-quality results under tight deadlines. Renowned for reliability and adept at training and mentoring staff to achieve excellence.
Overview
6
6
years of professional experience
Work History
Supervisor
Pitch a Tent Rentals
08.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Communicated with customers to coordinate company's arrival time
Car Detailer
Lee Miller Used Cars & Trucks
02.2019 - 02.2020
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
Education
Associate of Science - Business Management
Lehigh Carbon Community College
Schnecksville, PA08-2025
Skills
- Training and mentoring
- Processes and procedures
- Schedule development
- Priority management
- Reliability
- Problem-solving abilities
- Team Leadership
- Department organization
Timeline
Supervisor
Pitch a Tent Rentals
08.2021 - Current
Car Detailer
Lee Miller Used Cars & Trucks
02.2019 - 02.2020
Associate of Science - Business Management
Lehigh Carbon Community College
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