Joshua A Luckey
Austin,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Autobooks
09.2020 - 08.2023
- Listen to customers’ concerns, issues and questions
- Resolve customers’ concerns and answer customers’ questions to your best ability
- Maintain a positive attitude and calmly respond to customers’ complaints
- Open new customer accounts
- Attract customers by promoting the product and company positively, answering questions and addressing concerns .
- Prepare product and customer reports by gathering data collected during customer interactions.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Developed and implemented risk management strategies to minimize financial losses.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
Customer Service Specialist
Seeman Holtz Property & Casualty
02.2019 - 08.2020
- Contact customers to provide information regarding the rates for both auto and home insurance while following a script provided
- Makes over 300 outbound calls daily
- Work individually and collectively as a team player to meet and/or exceed KPIs and center metrics
- Schedule callbacks while organizing appointments to get potential clients in contact with licensed agents
- Works with spreadsheets and CRM to manage client and sales information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Sales/Marketing Pool Technician
Sundial Pool Service
02.2018 - 02.2019
- Provided customers with updated information regarding sales on products
- Managed display to bring in valued customers
- Updated the bookkeeping after shifts.
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Adjusted filter to circulate and remove small debris and foreign matter suspended in pool.
- Generated leads through phone calls, emails and face-to-face interactions.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
Pawn Broker
EZ Pawn
03.2017 - 09.2017
- Knowledge and compliance of the operational policies and procedures
- Provide quality customer service by engaging with and understanding the customers wants and needs
- Accommodate the needs of the store and customers with profitable arrangements
- Authenticating prospective incoming products while verifying accurately the transactions and maintaining cash drawers.
Customer Service Representative/ Assistant Manager
Renken's Nursery
09.2014 - 08.2016
- Designed and laid landscapes in a timely manner
- Assisted with new employee training while contributing to a positive team environment
- Maintained customer's accounts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
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Memorial High School
2006
Skills
- Senior Leadership Support
- Report Creation
- Retail Sales Customer Service
- Sales Expertise
- Microsoft PowerPoint
Accomplishments
- Was employee of the year 2 years straight.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Achieved 4 awards for outstanding performance.
Additional Information
- Willing to relocate: Anywhere
Timeline
Customer Service Representative
Autobooks
09.2020 - 08.2023
Customer Service Specialist
Seeman Holtz Property & Casualty
02.2019 - 08.2020
Sales/Marketing Pool Technician
Sundial Pool Service
02.2018 - 02.2019
Pawn Broker
EZ Pawn
03.2017 - 09.2017
Customer Service Representative/ Assistant Manager
Renken's Nursery
09.2014 - 08.2016
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Memorial High School
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