Joshua A. Luna
Katy,TX
Summary
Accomplished Event Coordinator and Business Professional with a proven track record in event management, sales, and customer relations. Adept at planning and executing large-scale corporate and school events, generating revenue growth, and delivering exceptional client experiences. Strong leadership skills with experience training and mentoring teams to uphold service excellence. A strategic thinker with expertise in process improvement, CRM management, and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Event Coordinator
Main Event
Katy, TX
10.2024 - Current
- Oversee the planning and execution of corporate events, school functions, group outings, and private celebrations, ensuring seamless experiences.
- Specialize in corporate and school events, developing strong partnerships to drive revenue and long-term client relationships.
- Generated over $50,000 in revenue in a single quarter through strategic sales, upselling, and customer engagement initiatives.
- Serve as a Certified Trainer, mentoring and developing new team members to enhance operational efficiency and service standards.
- Manage event logistics, including vendor coordination, scheduling, and venue preparation, while utilizing CRM and booking systems to optimize processes.
- Consistently exceed revenue and performance targets through a combination of client-focused solutions, and data-driven sales strategies.
Front End Associate Lvl. 3
Spec's Wines, Spirits & Foods
Katy, TX
04.2024 - 10.2024
- Delivered high-touch customer service, addressing inquiries, resolving issues, and enhancing the overall shopping experience.
- Trained and mentored new hires, fostering a knowledgeable, customer-centric team.
- Managed financial transactions, ensuring accuracy in cash handling and record-keeping.
- Assisted with inventory management and e-commerce order fulfillment, supporting operational efficiency.
Inside Sales Representative
Compu-Data International LLC
Houston, TX
01.2024 - 03.2024
- Prospected and qualified leads through targeted outreach, email campaigns, and sales presentations.
- Built and maintained strong client relationships, contributing to increased customer retention, and revenue growth.
- Conducted product demonstrations and needs assessments, effectively aligning solutions with objectives.
- Maintained detailed records in CRM systems, optimizing data management for the sales team.
Data Analyst
Luna & Company Insurance
San Juan, PR
06.2022 - 10.2023
- Developed CRM systems to streamline customer data management, and optimize business processes.
- Conducted data analysis and trend identification, providing insights to enhance decision-making.
- Trained employees on QQCatalyst, Agency Zoom, and the Insurance Agent App, increasing system proficiency and operational efficiency.
Customer Experience Associate
Sun and Ski Sports
Katy, TX
06.2022 - 10.2023
- Assisted customers with product recommendations and purchasing decisions, ensuring a positive retail experience.
- Managed point-of-sale transactions with accuracy and efficiency.
- Maintained a well-organized sales floor, supporting operational excellence, and team collaboration.
Warehouse Manager
Champion Services LLC
Swedesboro, NJ
08.2021 - 06.2022
- Supervised warehouse operations, ensuring compliance with OSHA safety standards, and inventory controls.
- Implemented process improvements, optimizing storage and shipment workflows.
- Trained warehouse staff on logistics, inventory management, and safety protocols.
- Warehouse layout redesign to accommodate new equipment, maximize space utilization, and optimize processes.
- Incoming shipments evaluation for quality issues, and processed unacceptable materials for return.
Office Manager
Optimus Aetas Health PSC
San Juan, PR
12.2019 - 07.2021
- Managed administrative operations, streamlining office procedures to improve efficiency.
- Trained and supervised staff, enhancing productivity and adherence to best practices.
- Oversaw payroll, scheduling, and document management, ensuring accurate record-keeping.
Education
High School Diploma -
Haines City Senior HS
Haines City, FL05-2018
Bachelor of Science - Industrial Engineering (In Progress)
Universidad Politécnica De Puerto Rico
trueSkills
- Event Planning and Execution
- Corporate and School Event Management
- Sales and Revenue Optimization
- Team Leadership and Training
- Customer Service and Client Relations
- CRM and Data Management
- Process Improvement and Logistics
- Business Operations
- Strategic Planning
- Networking strategies
- Transportation management systems
- Domestic freight management
Certification
- Certified Trainer – Main Event
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Lean Six Sigma White Belt
- TABC Certification
- CRM & Sales Software Proficiency
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Event Coordinator
Main Event
10.2024 - Current
Front End Associate Lvl. 3
Spec's Wines, Spirits & Foods
04.2024 - 10.2024
Inside Sales Representative
Compu-Data International LLC
01.2024 - 03.2024
Data Analyst
Luna & Company Insurance
06.2022 - 10.2023
Customer Experience Associate
Sun and Ski Sports
06.2022 - 10.2023
Warehouse Manager
Champion Services LLC
08.2021 - 06.2022
Office Manager
Optimus Aetas Health PSC
12.2019 - 07.2021
High School Diploma -
Haines City Senior HS
Bachelor of Science - Industrial Engineering (In Progress)
Universidad Politécnica De Puerto Rico
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