Joshua A. Hernandez
Bronx,NY
Summary
Customer Service Specialist brings over nine years of skills in oral and written communication, active listening, and analytical problem-solving skills, employing service-oriented behaviors while applying effective teamwork and looking to expand my skill set with new experiences.
Overview
12
12
years of professional experience
Work History
Apple Inc.
Specialist
2021.10 - Current
- Created promoters by recommending personalized solutions including Apple products and services resulting in Capitalize Net Promoter Scores consistently over 94%
- Utilized expert product knowledge, strong sales abilities, and effective customer relations skills to drive significant increases promoting iPhone AppleCare+ coverage, achieving a 59% attachment rate.
- Supported colleagues with missed opportunities to inquire about Business Accounts for low-value purchases, emphasizing the long-term benefits for both the customer and the business. I provided steps and examples to help them understand the value of treating all customers as potential business clients.
- Uncovered Business needs through effective probing, resulting in a minimum of 25 business introductions and over $43,000 in attached revenue in FY24 Q1
ZARA
Stock Associate
2014.12 - 2016.05
- Collaborated with sales team members to stay current on inventory levels, completed accurate orders and resolve item issues.
- Offered Customer suggestions on other product options when inventory is low.
- Answered customer questions and provided detailed product information.
- Developed methods to motivate and engage students in learning.
Rite Aid Pharmacy
Cashier
2011.09 - 2014.10
- Assisted in teaching and training new team members.
- Helped organize prescriptions for customers in a timely manner.
- Maintained 100% accuracy of the cash register and ensured all payment transactions are carried out with precision and efficiency.
Education
High School Diploma -
High School Of Arts And Technology
New York, NY06.2010
Skills
- Davinci Resolve, Filmora, Final Cut Pro
- Extensive knowledge of iOS, macOS, watchOS, iPadOS
- Interpersonal Skills
- Administrative & Clerical
- Training and Development
- Analytical & Problem Solving
- Nimble learner
- Time Management
- Spanish Translation
- Video editing
- Presenting
Timeline
Apple Inc.
Specialist
2021.10 - Current
ZARA
Stock Associate
2014.12 - 2016.05
Rite Aid Pharmacy
Cashier
2011.09 - 2014.10
High School Diploma -
High School Of Arts And Technology
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