JoShuabel Dorsogna
San Antonio
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
24
24
years of professional experience
Work History
Remote Medical Assistant
Jefferson Family Practice
01.2021 - 06.2025
- Worked with patients remotely to ensure Medicare guidelines for hospitalizations and emergency room visits were met.
- Managed a high volume of calls, assisting with insurance verification, referral processing, and authorizations.
- Educated patients on treatment plans and post-operative care, fostering understanding and compliance.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Lead Medical Assistant
Ear Medical Group
09.2009 - 01.2021
- Supervised and managed the daily activities of our clinical team.
- Performed monthly CT calibrations, autoclave cleanings, and replaced suction canisters.
- Maintained proper medical supplies and inventory.
- Liaised between patients and Dr. Perry ensures patient comprehension of treatment plans, as well as de-escalating irate patients.
- Implemented necessary changes based on the evaluation of staffing requirements, which include approving ETO, reviewing timesheets, and authorizing overtime.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Knowledge and the ability to use Centricity, Greenway, and eClinical Work EMR systems to manage any necessary changes.
- Obtained accurate medical information from patients, brief patient history, MIPS, and entered orders, i.e., PT, imaging, labs, and faxed when needed.
- Checked patient information, including insurance, demographics, and health history, to ensure all information was current.
- Responded to correspondence from insurance companies to verify the patient's coverage.
- Adeptly managed a multi-line phone system, and pleasantly greeted all patients.
- Scheduled, rescheduled, and handled canceled appointments for patients.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Assisted Dr. Perry with in-office surgical procedures, and non-invasive procedures.
- Interpret and communicate new or revised policies to staff.
- Trained new staff on quality control procedures.
- Prepare charts for patients with upcoming appointments.
- Properly coordinate, Dr. Perry's surgery and clinic schedules.
Medical Assistant
South Texas ENT Consultants PA
08.2003 - 08.2009
- Scheduled appointments, insurance verification, entered patient demographic information, collected co pays and or deductibles.
- Authorization of imaging procedures and medications.
- Obtained accurate medical histories from patients, performed basic audiograms/tympanograms, injections, consent and preparation of in office surgical procedures.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Submitted prescriptions to pharmacy via phone fax or web.
- Conducted monthly inventory of supplies.
Medical Assistant
Alamo Osteopathic Physicians & Surgeons
04.2001 - 08.2003
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Identified test discrepancies.
- Assisted physicians in follow-through of care.
- Conducted machine safety checks according to facility policy.
- Tested and recorded blood glucose levels.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Prepared patients for electrocardiograms, suture removal and dressing changes.
- Ensured collection of lab specimens by appropriate lab courier.
- Monitored patients' response to Osteopathic therapy and reported any unusual findings to nurse supervisor.
- Monitored test accuracy using quality controls.
Education
Medical Assisting Certificate -
Texas Careers
San Antonio, TX01-2000
Skills
- Strong communication, and organizational skills
- Fluent in spanish
- Self sufficient
- Time management
- Insurance verification and prior authorization
- Phone etiquette
- Medical terminology knowledge
Timeline
Remote Medical Assistant
Jefferson Family Practice
01.2021 - 06.2025
Lead Medical Assistant
Ear Medical Group
09.2009 - 01.2021
Medical Assistant
South Texas ENT Consultants PA
08.2003 - 08.2009
Medical Assistant
Alamo Osteopathic Physicians & Surgeons
04.2001 - 08.2003
Medical Assisting Certificate -
Texas Careers