Sales representation expert with exceptional multitasking skills and a positive attitude in high-pressure situations. Proven track record of building customer loyalty and long-term relationships, consistently surpassing individual sales goals.
Hi, I’m
Joshua C. Fera
Bryn Mawr
Summary
Overview
16
years of professional experience
Work History
T-Mobile
Account Executive
08.2022 - 12.2024
Job overview
- Increased new client acquisition by targeting niche markets and implementing tailored sales strategies.
- Utilized CRM software to effectively manage leads, track progress, and maintain organized records of all sales activities.
- Secured numerous quarterly awards for outstanding sales achievements.
- Exceeded quota targets regularly by maintaining a robust pipeline of opportunities, nurturing leads, and closing deals effectively.
T-Mobile
Retail Associate Manager
01.2022 - 08.2022
Job overview
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
T-Mobile
Hometown Expert
07.2021 - 01.2022
Job overview
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
Seasons 52
Waiter
08.2019 - 07.2021
Job overview
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
The William Penn Inn
Waiter
06.2017 - 04.2019
Job overview
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Designed custom private function and banquet packages to accommodate groups of up to 45 people, including business dinners, sales presentations, club meetings, weddings and charity events
Olive Garden
Waiter
09.2012 - 03.2014
Job overview
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets
Metro PCS
Retail Store Manager
09.2009 - 03.2010
Job overview
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies
- Controlled store inventory and reviewed cash handling and operations reports
Cingular/At&t
Assistant Store Manager
11.2008 - 09.2009
Job overview
- Increased sales over 30% month over month since start by implementing better customer service and stronger sales techniques
- Responsible for store/reps hitting quota, daily paperwork, merchandising and keeping store clean
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
Education
Penncrest High SchoolMedia, PA
High School Diploma
06.1998
University Overview
Bucks County Community CollegeNewtown, PA
Some College (No Degree) from Health Care
University Overview
Skills
- Hospitality Industry Knowledge
- Sales Management
- Strong communication and interpersonal skills
- Coaching and mentoring
- Sales Events
- Objection handling
- Sales planning
- Territory management
- Problem-solving
- Client relationship development
Accomplishments
Accomplishments
- Surpassed annual quota by 150%.
- Sustained 150% annual sales growth for 2 consecutive years by introducing innovative sales and marketing techniques.
- Documented and resolved client issues personally which led to additional sales and referrels.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Work-life balanceCompany CulturePaid time offTimeline
Account Executive
T-Mobile
08.2022 - 12.2024
Retail Associate Manager
T-Mobile
01.2022 - 08.2022
Hometown Expert
T-Mobile
07.2021 - 01.2022
Waiter
Seasons 52
08.2019 - 07.2021
Waiter
The William Penn Inn
06.2017 - 04.2019
Waiter
Olive Garden
09.2012 - 03.2014
Retail Store Manager
Metro PCS
09.2009 - 03.2010
Assistant Store Manager
Cingular/At&t
11.2008 - 09.2009
Penncrest High School
High School Diploma
Bucks County Community College
Some College (No Degree) from Health Care