Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Joshua C. Freel

Grand Ledge,MI

Summary

Dynamic Account Manager with demonstrated results in building partnerships, retaining key accounts and enhancing profit channels. Results-oriented Marine Corps veteran leader with proficiency in growing my professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.

Overview

11
11
years of professional experience

Work History

Outside Sales Executive

AIS Construction Equipment
Lansing, MI
03.2023 - Current
  • Researched competitive products and services and kept abreast of industry trends and changes in the marketplace.
  • Developed an understanding of target markets including industry trends and dynamics affecting them.
  • Developed marketing strategies and campaigns to increase brand awareness.
  • Created content for various digital channels, including website, social media and email.
  • Created customized proposals for prospective clients based on their needs and requirements.
  • Built strong relationships with vendors and suppliers to ensure availability of materials and services at optimal costs.Provided technical assistance when required during installation or troubleshooting processes.

Senior Account Manager

Terminal Supply Company
Lansing, MI
01.2020 - 03.2023
  • Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
  • Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
  • Leveraged mobile inventory platform to open new accounts and increase customer penetration by 30%.
  • Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
  • Closed business deals with partner businesses to increase territory revenue by 15% year over year.
  • Cold called prospective customers to move them through sales pipeline in order to exceed goal of 2 new accounts per month.
  • Developed deep knowledge of customer business in order to provide custom services and customer care.
  • Met and exceeded monthly sales goals.

Account Manager

Grainger Industrial Supply
Lansing, MI
01.2019 - 01.2020
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Identified key entry points to enhance market penetration and maximize returns.
  • Established 15 new accounts in first 6 months through cold calling and leveraging established customer relationships.

Inside Sales Special

Terminal Supply Company
Troy, MI
05.2015 - 11.2018
  • Managed relationships with 300 accounts in 3 states.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Answered customers' questions regarding products, prices, and availability.
  • Opened 3 new accounts per month, established customer credit and set up payment methods.

National Business Development Manager

Elwood Staffing
Lansing, MI
02.2014 - 04.2015
  • Developed territory management system to generate quality leads and flow potential customers through sales pipeline.
  • Partnered with accounting to create pricing models based on risk analysis in order to fulfill customer needs and maximize profit.
  • Increased branch revenue by 55% in first year.

Assistant Manager / Leadership Development Program

Michigan State University Federal Credit Union
Lansing, MI
03.2013 - 12.2013
  • Nominated for Leadership Development Program within 6 months of full-time employment.
  • Assisted leadership teams with building shared beliefs and attitudes across organizational structures.
  • Developed interactive performance plan which motivated call center staff and resulted in 23% increase in new credit accounts.

Education

Bachelor of Science - Corporate Communications

Michigan State University
05.2013

Skills

  • Goals and Performance-focused
  • Excellent Negotiation Skills
  • Team Leadership
  • Sales Pipeline Development
  • Account Management
  • Order Management
  • Business Development
  • Cold Calling/Prospecting
  • Territory Management

Accomplishments

  • Achieved President's Club in first year with Grainger.
  • Top 10 Account manager with Terminal Supply.
  • Promoted to Senior Account Manager with Terminal Supply.
  • Achieved $500K and $750K club within 3 years at Terminal Supply.
  • New Account King award for opening 118 new accounts in my first year with Terminal Supply.
  • Honor Graduate from U.S. Marine Corps mid-level Leadership Course.
  • Promoted to Leadership Development Program in my first year with MSU Federal Credit Union.

Timeline

Outside Sales Executive

AIS Construction Equipment
03.2023 - Current

Senior Account Manager

Terminal Supply Company
01.2020 - 03.2023

Account Manager

Grainger Industrial Supply
01.2019 - 01.2020

Inside Sales Special

Terminal Supply Company
05.2015 - 11.2018

National Business Development Manager

Elwood Staffing
02.2014 - 04.2015

Assistant Manager / Leadership Development Program

Michigan State University Federal Credit Union
03.2013 - 12.2013

Bachelor of Science - Corporate Communications

Michigan State University
Joshua C. Freel