Overview
Work History
Education
Skills
Timeline
Generic

Joshua Harris

Charlotte,NC

Overview

12
12
years of professional experience

Work History

Analyst - Executive Customer Relations

Ally
Charlotte, NC
01.2021 - Current
  • Collaborated with cross-functional teams to assess and monitor third-party vendors for compliance with regulatory requirements and internal policies.
  • Developed and maintained strong relationships with key stakeholders, fostering open communication about risk mitigation strategies.
  • Prepared detailed reports on investigation findings, ensuring accuracy and compliance with regulatory requirements.
  • Prepared and presented reports to senior management outlining risk exposure and recommended risk mitigation strategies.
  • Investigated customer complaints to identify root causes and develop corrective actions.
  • Reviewed and evaluated regulatory documents to ensure compliance with applicable regulations.
  • Analyzed customer feedback data for trends in order to identify areas for improvement.

Intern

Congresswoman Alma Adams
Charlotte, NC
08.2017 - 12.2017
  • Conducted research and presented findings to leadership.
  • Prepared administrative and financial reports.
  • Supported day-to-day operations, assisting teammates with various tasks.
  • Evaluated current policy discussions and plans to determine possible impact on marginalized communities.
  • Advised government officials and civic bodies on political topics and trends.
  • Recommended institutional and organizational changes to existing programs and policies based on political implications.

Assistant Customer Service Manager

Harris Teeter
Charlotte, NC
08.2012 - 04.2021
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Rotated stock to maintain freshness.
  • Monitored work environment to maintain safety, cleanliness and organization.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Education

Bachelor of Arts - Political Science

University of North Carolina At Charlotte
Charlotte, NC
05.2018

Bachelor of Arts - Criminal Justice

University of North Carolina At Charlotte
Charlotte, NC
12.2019

J.D. - Student

Elon Law
Charlotte, NC
05-2028

Skills

  • Operational Risk Management
  • Regulatory Compliance
  • Business Support
  • Risk Assessment
  • Cross-functional-Collaboration
  • Data Analysis
  • Communication Skills
  • PowerBi
  • OnBase
  • Salesforce Lightning

Timeline

Analyst - Executive Customer Relations

Ally
01.2021 - Current

Intern

Congresswoman Alma Adams
08.2017 - 12.2017

Assistant Customer Service Manager

Harris Teeter
08.2012 - 04.2021

Bachelor of Arts - Political Science

University of North Carolina At Charlotte

Bachelor of Arts - Criminal Justice

University of North Carolina At Charlotte

J.D. - Student

Elon Law
Joshua Harris