Joshua Harris
Charlotte,NC
Overview
12
12
years of professional experience
Work History
Analyst - Executive Customer Relations
Ally
Charlotte, NC
01.2021 - Current
- Collaborated with cross-functional teams to assess and monitor third-party vendors for compliance with regulatory requirements and internal policies.
- Developed and maintained strong relationships with key stakeholders, fostering open communication about risk mitigation strategies.
- Prepared detailed reports on investigation findings, ensuring accuracy and compliance with regulatory requirements.
- Prepared and presented reports to senior management outlining risk exposure and recommended risk mitigation strategies.
- Investigated customer complaints to identify root causes and develop corrective actions.
- Reviewed and evaluated regulatory documents to ensure compliance with applicable regulations.
- Analyzed customer feedback data for trends in order to identify areas for improvement.
Intern
Congresswoman Alma Adams
Charlotte, NC
08.2017 - 12.2017
- Conducted research and presented findings to leadership.
- Prepared administrative and financial reports.
- Supported day-to-day operations, assisting teammates with various tasks.
- Evaluated current policy discussions and plans to determine possible impact on marginalized communities.
- Advised government officials and civic bodies on political topics and trends.
- Recommended institutional and organizational changes to existing programs and policies based on political implications.
Assistant Customer Service Manager
Harris Teeter
Charlotte, NC
08.2012 - 04.2021
- Evaluated employee job performance and motivated staff to improve productivity.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Rotated stock to maintain freshness.
- Monitored work environment to maintain safety, cleanliness and organization.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
Bachelor of Arts - Political Science
University of North Carolina At Charlotte
Charlotte, NC05.2018
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte
Charlotte, NC12.2019
J.D. - Student
Elon Law
Charlotte, NC05-2028
Skills
- Operational Risk Management
- Regulatory Compliance
- Business Support
- Risk Assessment
- Cross-functional-Collaboration
- Data Analysis
- Communication Skills
- PowerBi
- OnBase
- Salesforce Lightning
Timeline
Analyst - Executive Customer Relations
Ally
01.2021 - Current
Intern
Congresswoman Alma Adams
08.2017 - 12.2017
Assistant Customer Service Manager
Harris Teeter
08.2012 - 04.2021
Bachelor of Arts - Political Science
University of North Carolina At Charlotte
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte
J.D. - Student
Elon Law