Joshua (Charlie) Johnston
Edmond
Summary
Dynamic Aquatics Director at Quail Creek Golf and Country Club, recognized for exceptional leadership and guest relations. Expert in strategic programming and customer service, I successfully enhanced patron satisfaction by analyzing feedback and implementing improvements. Proven ability to manage time effectively while maintaining high safety standards and ensuring optimal water quality for a safe swimming environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Aquatics Director
Quail Creek Golf and Country Club
Oklahoma City
04.2024 - 09.2024
- Wrote and presented strategies for recreational facility programming using customer or employee data.
- Maintained records regarding attendance levels, program participants, financial data, inventory levels.
- Assisted with the operation and maintenance of pool equipment, including pumps, filters, and chemical feed systems.
- Delegated work to staff, setting priorities and goals.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted testing of software and systems to ensure quality and reliability.
- Worked with cross-functional teams to achieve goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Assigned tasks and work hours to staff.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Operated and explained proper use of mechanical equipment to employees.
- Organized staffing schedules for lifeguards, swim instructors, and other aquatics personnel.
- Interviewed and hired associates to fill staff vacancies.
- Evaluated performance of all personnel involved in operations of aquatic facility.
- Performed safety drills and audits with monthly meetings and training.
- Stored and retrieved vehicles, radios and ride components.
- Created a budget for supplies needed for daily operations of aquatic facility.
- Resolved customer complaints regarding worker performance or services rendered.
- Provided instruction in swimming techniques, water safety skills, first aid procedures, CPR and AED certifications, and emergency response protocols.
- Inspected equipment regularly to identify any necessary repairs or replacements.
- Reviewed accident reports submitted by staff members in order to identify areas needing improvement.
- Responded promptly to patron inquiries or complaints about services offered at aquatic facility.
- Served as a liaison between aquatics staff and other departments within organization.
- Performed administrative tasks such as scheduling appointments or ordering supplies.
- Communicated with customers to convey information about events or activities.
- Resolved customer issues in a timely manner while providing excellent customer service.
- Monitored pH and alkalinity of water in pool to maintain optimal levels for swimmer safety.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Coordinated special events such as swim meets or competitions at aquatic facilities.
- Ensured adherence to local health codes related to pools and spas.
- Trained new employees on policies and procedures relating to aquatics operations.
- Monitored pool activities to ensure safe environment for patrons.
- Implemented rules governing use of facilities by members of the public.
- Talked to coworkers using computers, radios and other electronic devices.
- Conducted staff meetings to ensure proper training and safety protocols were followed.
- Trained workers in company procedures or policies.
- Maintained pool, pump room and environment, adhering to standards in safety, cleanliness and appearance.
- Supervised lifeguards, maintaining employee files with up-to-date CPR, first aid, AED and spinal injury management certifications.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed household errands and other essential duties.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Lifequard
YMCA
Edmond
12.2022 - 08.2024
- Maintained constant surveillance of patrons in the swimming area at all times.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Monitored surrounding environment constantly to watch for potential risks.
- Patrolled beach or pool areas on foot and in towers to monitor activities of swimmers and surfers.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Used radio and digital technology to stay in constant communication with other protective service workers.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Head Lifeguard
Quail Creek Golf and Country Club
Oklahoma City
05.2021 - 08.2023
- I worked as the head lifeguard for three summers at Quail Creek Golf and Country Club.
- Conducted daily chemical tests on water quality and temperature to ensure safe swimming conditions.
- Performed daily inspections of pool and surrounding areas for compliance with health and safety standards.
- Instructed staff in proper use of safety equipment including CPR and AED certification training.
- Monitored weather and environmental conditions, making operational decisions to ensure safety.
- Attended monthly meetings with management team members to discuss goals for upcoming season.
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
- Examined recreational equipment for signs of damage and potential safety risks.
- Coordinated with maintenance staff to address and resolve facility issues promptly.
- Supervised a team of lifeguards, ensuring adherence to safety protocols and procedures.
- Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
- Coordinated scheduling of shift rotations amongst lifeguard staff members to ensure adequate coverage at all times.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Checked chemical level of pool before lesson commencement and notified maintenance department of issues.
- Provided waivers and other safety documents for patrons to sign for legal guidelines.
- Checked weather reports to warn public of potential inclement weather and proper safety procedures.
- Evaluated lifeguard performance regularly, providing feedback and coaching for improvement.
- Assisted with planning and implementation of special events held at the aquatic facility.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Performed regular maintenance checks on equipment such as first aid kits, rescue tubes, backboards.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
- Informed patrons of unsafe or hazardous conditions and requested alternative activities.
- Used radio and digital technology to stay in constant communication with other protective service workers.
- Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
- Patrolled recreational areas before athletes, patrons and general public arrived to identify potential safety hazards.
- Maintained accurate records of pool chemical levels and adjusted as necessary to meet health guidelines.
- Supervised a team of lifeguards, providing guidance and instruction to ensure compliance with safety regulations.
- Conducted regular training sessions on lifesaving techniques and emergency response for staff.
- Maintained cleanliness of the pool deck, locker rooms, and other areas associated with the aquatic facility.
- Enforced pool rules and regulations, taking disciplinary action when necessary.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Monitored surrounding environment constantly to watch for potential risks.
- Implemented customer service standards for lifeguards to improve patron experience.
- Inspected equipment regularly for signs of wear or damage.
- Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
- Conducted weekly meetings with the lifeguard team to discuss operational issues and gather input.
- Managed inventory of supplies used in aquatic facility operations.
- Managed scheduling of lifeguards to ensure adequate coverage across all operational hours.
- Recognized swimmers in need of assistance and acted quickly.
- Provided emergency response for medical or other emergencies as needed.
- Trained new hires on safety protocols, procedures, and customer service standards.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Associate
TRAX
Stillwater
08.2022 - 11.2022
- Organized store by returning merchandise to proper areas and restocked displays.
- Handled returns and exchanges according to company policies.
- Collected payments and provided accurate change.
- Assessed customer needs to provide assistance and information on product features.
- Cleaned shelves, counters and tables to maintain organized store.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered customer inquiries regarding product features, pricing, and availability.
- Answered incoming telephone calls to provide store, products and services information.
- Answered store and merchandise questions and led customers to wanted items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Received and displayed product shipments on store retail shelves upon delivery.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
High School Diploma -
Deer Creek High School
Edmond, Oklahoma05-2022
Skills
- Leadership skills
- Multitasking capacity
- Guest relations
- Adaptability and flexibility
- Customer service
- Time management
- Interpersonal skills
- Organizational skills
- Attention to detail
Affiliations
- LaCrosse recreational team at OSU
Accomplishments
- Scholarly student scholarship at OSU
Certification
- Life guard certified
- CPR certification
References
References available upon request.
Timeline
Aquatics Director
Quail Creek Golf and Country Club
04.2024 - 09.2024
Lifequard
YMCA
12.2022 - 08.2024
Sales Associate
TRAX
08.2022 - 11.2022
Head Lifeguard
Quail Creek Golf and Country Club
05.2021 - 08.2023
High School Diploma -
Deer Creek High School
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