JOSHUA D. PARKHURST

• Accountable for achieving an overall Legendary Customer experience in the Store
• Ensures team members fully complete required Training prior to servicing Customers
• Leads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety
• Leads by example and coaches team members to focus on Customer experience, by having needs-based conversations and offering financial solutions to meet our Customers' needs
• Partners with Store Leadership to achieve both Store and individual performance metrics
• Responsible for making sound decisions and timely problem resolution
• Proactively reaches out to Customers to deepen relationships through needs-based conversations
• Assumes Store Manager responsibilities when warranted
• Assists Store Manager with effective scheduling and managing Paid Time Off (PTO)
• Recruits, interviews, trains, orients, and evaluates employees in accordance with HR guidelines

• Ensures team members fully complete required Training prior to servicing Customers
• Leads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety
• Leads by example and coaches team members to focus on Customer experience, by having needs-based conversations and offering financial solutions to meet our Customers' needs

• Approves financial transactions using sound judgment to minimize risk and potential losses from fraud and other decisions that will impact Store financial results

• Provides supervision/coaching/mentoring of Teller and Platform staff to positively reinforce behavior and assists with staff development planning

• Licensed producer of Life and Health in the state of Maine. Able to hold license and produce recommended products and services to customers.
• Uncover opportunities and recommend solutions for long term savings goals through insurance products.
• Discover greater needs beyond retail banking needs and make recommendations and referrals to Wealth and Financial Advisor teams for greater investing needs.
• Help advise customers in their lending needs. Taking personal and Home Equity applications and referring home lending needs to Mortgage Officers.
• Assist with all retail banking needs of retail store.
• Supervising and completing operational duties of retail store in absence of store managers.
• Leading sales and sales training in retail store.

• Enthusiastically greet customers and offer legendary service during entire transaction, improving bank satisfaction ratings and sales.
• Responsible for training and motivating new and current tellers in sales and offering more.
• Supervise, coach, and encourage tellers in day to day activities. Also, create games and competitions to drive sales and LEI scores.
• Take ownership for individual sales goals as well as daily and quarterly goals for whole teller line.

• Maintain friendly and professional customer interactions with Legendary Service.
• Answer telephone inquiries on banking products including checking, savings, loans and lines of credit.
• Execute customer transactions, including deposits, withdrawals, money orders and checks.
• Exceeded quarterly sales goals since start date by up to 400%.
• Identify sales opportunities and referred customers to branch partners in financial services.
• Make personal duty of educating every customer about product knowledge and financial options.

• Provide an upbeat and positive attitude example for other staff during scheduled shifts.
• Handle guest inquiries, comments and complaints in a professional and energetic way.
• Ensure that every guest is 100% happy with their stay according to Hampton's 100% happiness guarantee.

• Hospitality and customer service.
• Answering phones and managing guest reservations.
• Microsoft Excel and Microsoft Word Night Auditor.
  

• End of day business accounts close out.
  
• Filing corporate information.
  
• Reviewing and delivering guest receipts.
  

• Perform general hospitality and customer service.
• Answering phones and scheduling reservations.
• Responding to guest and business emails.
• Night auditing.

• Vacuumed rugs and carpeted areas in rooms, lobbies and corridors.
• Polished glass surfaces and windows.
• Changed bed linens and collected soiled linens for cleaning.
• Disinfected and mopped bathrooms to keep them sanitary and clean.