Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joshua D. Smith

Jacksonville,FL

Summary

Experienced Retail Merchandiser versed in using product placement, end caps and points of purchase displays to manufacturer's best advantage. Astute professional with goal-oriented nature promotes optimized retail workflow for bolstered customer experience. Exceptional negotiator for prime positioning locations. Seasoned Merchandiser with broad background in retail and wholesale environments. Strong knowledge of inventory management, product placement, and vendor negotiation coupled with aptitude for trend forecasting. Demonstrated ability to improve sales outcomes through strategic merchandising initiatives. Skilled communicator with ability to build productive relationships across various levels of business hierarchy. Results-driven professional, committed to contributing positively to team success through hard work and collaboration. Resourceful Merchandiser known for high productivity and efficient task completion. Possess specialized skills in inventory management, trend analysis, and visual merchandising. Excel in communication, adaptability, and problem-solving to meet and exceed retail objectives.

Overview

10
10
years of professional experience

Work History

Pepsi Merchandiser

PepsiCo
Jacksonville, FL
10.2022 - 09.2024
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Created merchandising plans based on customer buying habits and trends in the industry.
  • Developed promotional strategies to increase sales of featured products.
  • Organized displays according to company standards and specifications.
  • Analyzed inventory levels and made adjustments accordingly for maximum profitability.
  • Assisted customers with locating desired items within store locations.
  • Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
  • Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
  • Established processes for tracking damaged goods returns from retail outlets.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Scanned shelves and product cases for expired stock to discard outdated items.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

Loader and Part-time Driver

United Parcel Service, UPS
Jacksonville, FL
03.2020 - 09.2022
  • Inspected merchandise for damages prior to loading onto trucks.
  • Organized warehouse inventory according to product type and size.
  • Stacked boxes, crates, containers, and other materials on pallets, shelves, or racks in an orderly manner according to company standards.
  • Managed stock levels accurately by tracking inventory movements in and out of the warehouse.
  • Provided assistance to co-workers when needed throughout the day including but not limited to lifting heavy objects and packing boxes.
  • Responsible for keeping track of shipping documents such as bills of lading, manifests., ensuring they are properly filled out before loading onto trucks.
  • Assisted sorters by loading trucks with assigned packages for routes.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Delivered packages to customers in a timely and efficient manner.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Verified the contents of inventory loads against shipping papers.

Fraud Specialist

Citibank
Jacksonville, FL
07.2016 - 01.2019
  • Investigated and analyzed complex financial transactions for evidence of fraud.
  • Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
  • Reviewed customer accounts, documents and electronic records to detect suspicious activities.
  • Conducted interviews with customers, employees and witnesses related to fraud cases.
  • Monitored suspicious transactions in order to detect any irregularities or discrepancies.
  • Utilized automated systems for tracking, monitoring and analyzing suspicious transactions.

Direct Sales

Comcast
Jacksonville, FL
02.2015 - 01.2016
  • Processed invoices related to direct sales initiatives including payments made by customers.
  • Maintained accurate records of all transactions completed by direct sales personnel for auditing purposes.
  • Maintained current knowledge of market conditions and industry trends related to direct sales activities.
  • Provided guidance and direction on organizational issues, policies, and objectives.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Upsold additional items based on customer interests and needs.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Maintained up-to-date knowledge of company's products and services.
  • Followed up with customers post-sale to ensure satisfaction with their purchase experience.

Education

High School Diploma -

Mandarin High School
Jacksonville, FL
06-2009

Skills

  • Cost Analysis
  • Sales Techniques
  • Stock replenishment
  • POS
  • In-store support
  • Customer Relationship Management (CRM)
  • Reliable and punctual
  • Vendor Relations

Accomplishments

  • AT&T Prime Communications - Recognized as one of the top 50 Sales Associates in the nation.

Timeline

Pepsi Merchandiser

PepsiCo
10.2022 - 09.2024

Loader and Part-time Driver

United Parcel Service, UPS
03.2020 - 09.2022

Fraud Specialist

Citibank
07.2016 - 01.2019

Direct Sales

Comcast
02.2015 - 01.2016

High School Diploma -

Mandarin High School

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Joshua D. Smith