Tenacious Housing Specialist with 1.2 years of experience working with HABC. Dedicated to finding options quickly and assisting clients in every step of the rehousing process. Successful at reviewing applications and negotiating rental agreements.
Overview
2
2
years of professional experience
Work History
Home Health Aide
Public Partnerships, PPL
Union City, NJ
08.2024 - Current
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Contributed to enhancing clients' independence and quality of life by assisting them with daily living activities.
Performed light housekeeping duties, including laundry linen changes, sweeping, vacuuming, and mopping, ensuring a clean and organized living space for patients.
Promptly responded to emergencies such as falls or medical crises, providing immediate care and contacting appropriate personnel when necessary.
Housing Specialist
HABC/ Housing Authority of Bergen County
East Rutherford, NJ
07.2023 - Current
Demonstrated strong organizational and administrative skills for precise daily business operations
Efficiently managed filing systems, calls, and appointments
Played a key role in accurate document preparation and collaborated seamlessly with internal teams
Contributed significantly to managing supplies, overseeing mail distribution, and crafting reports, ensuring overall office efficiency.
Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
Calculated over 40 tenants' yearly rent amounts to prepare leases and contracts.
Currency Teller
Currency Exchange International
Elizabeth, NJ
01.2023 - 06.2023
Exceeded expectations in dynamic finance with exceptional customer service and flawless currency transactions
Ensured precise processing of diverse currencies and adept management of foreign currencies
Utilized specialized equipment for accurate monetary counts
Demonstrated meticulous record-keeping, emphasizing strict adherence to regulatory standards including AML and KYC policies.
Disbursed over $10,000 in cash and checks accurately while maintaining thesecurity of cash drawers.
Customer Service Representative
Mary Comito: State Farm
Madison, NJ
04.2022 - 01.2023
Provided exceptional customer service via phone, email, and chat.
Used CRM systems for efficient issue resolution and documentation.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
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