Summary
Overview
Work History
Education
Skills
Timeline
Generic
Joshua Soto

Joshua Soto

Union City,NJ

Summary

Tenacious Housing Specialist with 1.2 years of experience working with HABC. Dedicated to finding options quickly and assisting clients in every step of the rehousing process. Successful at reviewing applications and negotiating rental agreements.

Overview

2
2
years of professional experience

Work History

Home Health Aide

Public Partnerships, PPL
Union City, NJ
08.2024 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Contributed to enhancing clients' independence and quality of life by assisting them with daily living activities.
  • Performed light housekeeping duties, including laundry linen changes, sweeping, vacuuming, and mopping, ensuring a clean and organized living space for patients.
  • Promptly responded to emergencies such as falls or medical crises, providing immediate care and contacting appropriate personnel when necessary.

Housing Specialist

HABC/ Housing Authority of Bergen County
East Rutherford, NJ
07.2023 - Current
  • Demonstrated strong organizational and administrative skills for precise daily business operations
  • Efficiently managed filing systems, calls, and appointments
  • Played a key role in accurate document preparation and collaborated seamlessly with internal teams
  • Contributed significantly to managing supplies, overseeing mail distribution, and crafting reports, ensuring overall office efficiency.
  • Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
  • Calculated over 40 tenants' yearly rent amounts to prepare leases and contracts.

Currency Teller

Currency Exchange International
Elizabeth, NJ
01.2023 - 06.2023
  • Exceeded expectations in dynamic finance with exceptional customer service and flawless currency transactions
  • Ensured precise processing of diverse currencies and adept management of foreign currencies
  • Utilized specialized equipment for accurate monetary counts
  • Demonstrated meticulous record-keeping, emphasizing strict adherence to regulatory standards including AML and KYC policies.
  • Disbursed over $10,000 in cash and checks accurately while maintaining thesecurity of cash drawers.

Customer Service Representative

Mary Comito: State Farm
Madison, NJ
04.2022 - 01.2023
  • Provided exceptional customer service via phone, email, and chat.
  • Used CRM systems for efficient issue resolution and documentation.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

Bachelor of Science - Sociology

Kean University
Union, NJ
05.2025

Skills

  • Patient Care
  • Meal Preparation
  • Personal Hygiene Assistance
  • Feeding Assistance
  • Field Operations Management
  • Positive Attitude
  • Teamwork and Coordination
  • Customer Service
  • Problem-Solving
  • Training and mentoring
  • MS Office
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Clear Communication

Timeline

Home Health Aide

Public Partnerships, PPL
08.2024 - Current

Housing Specialist

HABC/ Housing Authority of Bergen County
07.2023 - Current

Currency Teller

Currency Exchange International
01.2023 - 06.2023

Customer Service Representative

Mary Comito: State Farm
04.2022 - 01.2023

Bachelor of Science - Sociology

Kean University
Joshua Soto
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