Joshua David Stepp
Bowling Green,KY
Summary
Articulate, caring professional dedicated to building relationships with clients and finding win-win solutions. Uses independent decision-making skills and sound judgment to achieve company success.
Overview
15
15
years of professional experience
Work History
OPD/Digital
Walmart
03.2024 - Current
- Filled online orders for customers and dispensed those orders into their vehicles; restocked returned items.
- Worked effectively in fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Package Handler
Federal Express
11.2023 - 03.2024
- Loaded trailers and package trucks, making sure all cargo was loaded appropriately according to specifications.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
Warehouse Associate
Bluegrass Supply Chain
03.2023 - 10.2023
- Inventoried and processed medications for shipping.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Hub Supervisor
United Parcel Service
11.2020 - 02.2023
- Responsible for new hire training, safety paperwork, and supervising the irregular package belt operation
- I ensure that high value packages make it to their destinations, and I ensure that the tug drivers adhere to safety regulations.
- Managed a team of warehouse personnel, fostering a positive work environment and encouraging professional growth.
Dispatch Supervisor
United Parcel Service
03.2019 - 11.2020
- Responsible for inbounding / outbounding drivers & trailers to destinations in the region, and directing feeder truck and yard-bird drivers to load/unload doors on the building and staging bays in the yard
- Conducted yard trailer and outbound trailer audits.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Directed dispatching, routing, and tracking of 200+ vehicles per shift.
Frontline Supervisor
United Parcel Service
04.2018 - 03.2019
- Ran unload operations on several different belts in the package hub, with anywhere between ten and fifteen employees under my direction
- I made sure every trailer on my belts was unloaded quickly and efficiently, and ensured operations continued smoothly until the sort had ended.
- Enforced safety policies and procedures to decrease potential employee injuries.
- Provided ongoing coaching and feedback to employees, fostering an environment of continuous learning and growth.
- Assessed staff performance regularly, implementing performance improvement plans when necessary to bring underperforming employees up to standard expectations.
Package Handler
United Parcel Service
07.2017 - 04.2018
- Responsible for unloading trailers in the night sort
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Occasionally worked in the unload areas.
Temporary worker
Peoplelink Staffing
04.2017 - 05.2017
- Accepted assignments at Toyota Motor Manufacturing, Harbor Steel, and Leggett & Platt.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
Customer Returns Associate
Amazon Fulfillment Center
02.2017 - 04.2017
- Processed return packages from dissatisfied customers and sorted items according to their condition.
- Entered return codes and information into computer system.
- Determined return stock for account credit or non-credit.
- Inspected returned products for damages.
Cashier
Kroger
11.2015 - 12.2016
- Provided excellent, friendly assistance to customers by completing their purchases using Kroger’s point-of-sale equipment accurately & correctly, answering questions, and helping customers find the items they were seeking.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Maintenance
Dallas Christian College
05.2013 - 08.2015
- Performed basic campus and facility maintenance during the summer and fall breaks.
- Maintained campus appearance as part of groundskeeping crew.
Cafeteria
Pioneer College Catering
01.2014 - 05.2015
- Washed dishes, cleaned kitchen and dining areas, served in the food line.
Cafeteria
Pioneer College Catering
06.2009 - 05.2013
- Maintained and operated the submarine sandwich station, washed dishes, cleaned kitchen and dining areas, served in the food line.
Education
Studies in Humanities -
Dallas Christian College
Dallas, TXAssociates Degree in Criminal Justice -
Bluegrass Community & Technical College
High School diploma -
East Carter High School
Grayson, KY05.2013
Skills
Interpersonal Communication
Staff Training
Calm Under Pressure
Dependable and Responsible
Team Management
Compliance Management
Documentation And Reporting
Customer Service
Professional telephone demeanor
Friendly, Positive Attitude
Flexible and Adaptable
Time Management
References
- David Cissom, Manager, FedEx, 1-800-463-3339
- Katherine Bishop, Supervisor, UPS, 859-200-8122
- Tyler Foster, Supervisor, UPS, 859-533-5286
- Melissa Gay, Team Lead, Walmart, 270-943-7432
- Will Sutterfield, Personal Reference, 606-547-7492
Timeline
OPD/Digital
Walmart
03.2024 - Current
Package Handler
Federal Express
11.2023 - 03.2024
Warehouse Associate
Bluegrass Supply Chain
03.2023 - 10.2023
Hub Supervisor
United Parcel Service
11.2020 - 02.2023
Dispatch Supervisor
United Parcel Service
03.2019 - 11.2020
Frontline Supervisor
United Parcel Service
04.2018 - 03.2019
Package Handler
United Parcel Service
07.2017 - 04.2018
Temporary worker
Peoplelink Staffing
04.2017 - 05.2017
Customer Returns Associate
Amazon Fulfillment Center
02.2017 - 04.2017
Cashier
Kroger
11.2015 - 12.2016
Cafeteria
Pioneer College Catering
01.2014 - 05.2015
Maintenance
Dallas Christian College
05.2013 - 08.2015
Cafeteria
Pioneer College Catering
06.2009 - 05.2013
Studies in Humanities -
Dallas Christian College
Associates Degree in Criminal Justice -
Bluegrass Community & Technical College
High School diploma -
East Carter High School