Joshua D. Cosme
CHICAGO,IL
Summary
Results-driven technology professional with extensive experience in optimizing systems and aligning technical solutions with strategic business goals. Proven track record of leading projects from inception to completion, consistently delivering innovative solutions that drive organizational growth. Committed to long-term employment with a forward-thinking company that values knowledge, professional development, and advancement opportunities. Passionate about leveraging expertise to contribute to a dynamic team and enhance overall operational efficiency.
Overview
16
16
years of professional experience
Work History
Social Media Manager & Content Creator
Victory Outreach City Church Chicago
Chicago, IL
07.2022 - Current
- Successfully spearhead campaigns on Social Media platforms including Facebook and Instagram.
- Manage social media planning for execution of marketing strategies and community management.
- Implement marketing and promotion tactics that has led to growth in total social media page views, follower count and engagement, as well as an increase in Application downloads from Apple Store/Google Play Store from social media posts.
- Monitor online presence of organization’s brand and engage with users, strengthening consumer relationships.
- Utilized social media analytics tools to track consumer engagement and draw conclusions about user data.
- SKILLS: Proficient in Graphic Design for promotion/information/engagement through use of Adobe Photoshop. Photography/Videography with adequate skills in post-editing for both, using Adobe Lightroom & Final Cut Pro.
- EQUIPMENT: Owns a Sony A7iii Camera with multiple lenses as well as gear for video capture stabilization (DJI RONIN series) and audio recording.
Campus Leader/Student
Victory Outreach International – Urban Training Center
Guadalajara, Jalisco, Mexico
07.2021 - 07.2022
- Leadership Development program targeting Church and Community Leadership.
- Graduated program with highest leadership position available for Students (Campus Leader)
- Efficiently mobilized men and women for multiple strategic evangelistic efforts as well as established relationships with other community groups and programs to partner for events and outreach.
- Oversaw the personal growth and development of all other students (30) on campus at all times while maintaining and elevating the structure within the program.
- Developed the ability to problem solve numerous difficult situations concerning internal and external conflict quickly and efficiently.
- Depended on for countless public speaking responsibilities to effectively communicate messages and values of the program both for foundational and provisional purposes.
- Successfully able to balance personal growth/goals, campus responsibilities, ministry responsibilities, and maintain a positive demeanor whilst preserving healthy relationships with all students, staff and directors in and outside of the Training Center.
Transportation Clerk (Call & In-Person)/Timekeeper
Jesse Brown VA Medical Center
Chicago, IL
04.2019 - 02.2021
- Processing Travel Reimbursement vouchers through Sensitive Information Computer System (Vista) for disabled Veterans.
- Dispatch work via Computer & Telephone scheduling transportation to and from Hospital for Veteran’s medical appointments with multiple Travel Vendors.
- Processing Special Mode Transportation requests (Wheelchair Van or Ambulance) from Physicians for their specific patients through computer system (CPRS)
- Problem-Solving any situation presented with Veterans who either called our facility or came into office with Reimbursement or Transportation discrepancies.
- Handled Timekeeping responsibilities through computer system: VATAS, for all level employees on Staff.
Supervisor/Operations Clerk
Veterans Canteen Services
Chicago, IL
05.2018 - 04.2019
- Handling and logging all financial input and output data for every department of our canteen location (Cafeteria, Retail Store, Coffee Shop & Vending.) unto our inventory system through computer by way of A.S.R.
- Given access to the Canteen’s safe to properly exchange, record and allocate funds both going in and leaving to various required payouts.
- Responsible for recording and logging all deposits belonging to each cashier, manager & vending clerk from the day prior by physical count and computer log.
- Manage and record all paperwork received which details all activity performed by our company’s cashiers.
- Responsible for maintaining the proper levels of our safe’s funds and for replenishing any required amounts of cash or coin change necessary for the next day through our Dunbar systems both Computer & Telephone.
- Assisting all cashiers and customers over the phone and In-Person as an On-Floor Supervisor throughout the day.
- Oversee transactions such as refunds/exchanges, paid outs, & change orders needed for our cashiers.
- Responsible for managing the employees’ break times and ensuring accountability of our staff.
- Responsible daily for employee cash outs and balancing their deposits to their reports
- Keeping track of call offs and leave request forms, as well as inputting time into the VATAS timekeeping computer system
- Scheduling employees to do their TMS online skills training so we stay current with all our training.
- Inputting all cash and product transactions into our computer program vending system, VENDMAX
- Entering ERS vendors into our ORACLE receiving system so our inventory is up to date
- Ordering office supplies through our Stapes account either on the phone or through online services.
Vending Clerk
Veterans Canteen Service
Chicago, IL
06.2017 - 05.2018
- Working in an unsupervised, self-dependent environment.
- Restocking and maintenance of 32 vending machines that included various dry/fresh snacks as well as both cold & hot beverages (Coffee).
- Input data of the machine into our localized inventory system via Handheld Computer
- Responsible for ordering all necessary products for machines through both telephone and online services while maintaining and building new relationships with Vendors.
- Receiving duties both physical product and system input by use of computer and physical logs.
- Organization and cleanliness of vending stockroom where all product is held to meet food and safety standards
- Responsible for accounting of all profit received by hand as well as log the breakdown of profits and prepare them for input into our digital system by use of VENDMAX to ensure proper accuracy and accountability for the inventory daily.
Materials Handler/Lead Cashier
Veterans Canteen Services
Chicago, IL
11.2016 - 06.2017
- Receiving deliveries and verifying the contents of each individual box to maintain correct inventory/receiving in the stockroom
- Organizing products in designated areas.
- Prepare carts or cages filled with stock needed for the retail store
- Restocking and rotating the beverages to ensure the coldest drinks are in front
- Cashiering at register and handling legal tenders (Cash, credit, EPO and check)
- Ensuring a pleasant experience for the customer as to bring future business to the retail store.
- Stocking and recovering the store to store standards
Construction Worker
V&J Apartment Turn and Maintenance
Chicago, IL
07.2014 - 11.2016
- Maintain properties under contract through companies by making sure they are always clean, presentable and fully operational
- Tiling, Painting, light plumbing, light electrical, drywall removal & installation, entrance door replacement.
- It required my use of various light and heavy-duty power tools as well as hand tools
- Perform various labor tasks such as demolition and removal of debris.
Driver/Inspector
First Class Staffing, Inc.
Romeoville, IL
08.2013 - 05.2014
- Forklift driver (Walkie Rider, Sit-Down, & Stand-up/Reach trucks)
- Transport inventory to staging lanes to be loaded onto trucks for shipping.
- Looking for damaged or mismatched items on inventory/order then removing/reporting them to be reassembled or returned to original product location.
Sales Associate
Family Dollar
Chicago, IL
01.2013 - 07.2013
- Stock (Assemble/Re-Assemble standard display of store and its products
- Un-Loading of trucks carrying inventory
Dispatch/Driver
Tuff Tow Towing, Inc.
05.2010 - 09.2012
- Dispatch work via telephone and private radio systems to connect other drivers toward call-in requests for accident/transport for vehicles. Providing greatest Fuel-efficient & less time-consuming routes by use of GPS System Network.
- Acute Customer Service to provide over the phone: Relief and Assurance of assistance toward frustrated and flustered clients who have just been in an accident, whilst maintaining a respectable manner and form of communication to be able to explain and decide on various packages of service in real time.
- Junk cars, stranded vehicles, accident vehicles, jump-starts, lockouts, roadside assistance, tire changes, accident recovery.
Education
GED -
Prairie State College
Chicago Heights, IL07-2010
Skills
- Detail-oriented professional
- Proficient cash handling
- Customer service expertise
- Accurate data entry
- Team leadership skills
- Adaptability to shifting circumstances
- Strong verbal and written communication
- Skilled in both solo and collaborative tasks
- Proficient in Microsoft Office suite
- Social media management
- Multimedia editing expertise
- Creative content production
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Social Media Manager & Content Creator
Victory Outreach City Church Chicago
07.2022 - Current
Campus Leader/Student
Victory Outreach International – Urban Training Center
07.2021 - 07.2022
Transportation Clerk (Call & In-Person)/Timekeeper
Jesse Brown VA Medical Center
04.2019 - 02.2021
Supervisor/Operations Clerk
Veterans Canteen Services
05.2018 - 04.2019
Vending Clerk
Veterans Canteen Service
06.2017 - 05.2018
Materials Handler/Lead Cashier
Veterans Canteen Services
11.2016 - 06.2017
Construction Worker
V&J Apartment Turn and Maintenance
07.2014 - 11.2016
Driver/Inspector
First Class Staffing, Inc.
08.2013 - 05.2014
Sales Associate
Family Dollar
01.2013 - 07.2013
Dispatch/Driver
Tuff Tow Towing, Inc.
05.2010 - 09.2012
GED -
Prairie State College