Joshua Fabera
Bay City,MI
Summary
Innovative technology leader and dedicated educator with over 15 years of experience driving IT excellence, student engagement, and program growth. As an Information Technology instructor and multi-year BPA chapter advisor, I have successfully led students to state and national recognition by blending strategic mentorship with cutting-edge technology solutions. Skilled in managing diverse IT ecosystems, from classroom infrastructure to web platforms, and certification systems, with a strong focus on data analytics to inform decisions and measure impact. Passionate about creating scalable, mission-driven initiatives that advance membership, enhance digital experiences, and develop the next generation of leaders. Committed to leveraging cross-functional collaboration, creative resource development, and forward-thinking strategies to support BPA’s vision on a national and international scale.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Instructor of Information Technology and Cybersecurity
Saginaw Career Complex
Saginaw, MI
08.2021 - Current
- Teach and manage three distinct curriculum pathways simultaneously in a dynamic, student-centered classroom environment.
- Develop and implement comprehensive lesson plans aligned with industry standards and certifications.
- Maintain a strong industry presence in the program, incorporating advisory feedback, and actively participate in community outreach.
- Mentor students in competitive events such as Business Professionals of America (BPA), leading them to state and national recognition for four consecutive years.
Device Support Technician II
MidMichigan Health
Midland, MI
12.2020 - 08.2021
- Installed, configured, and maintained desktops, laptops, printers, and other hardware across various departments.
- Provided Tier 2 support to resolve hardware and software issues, minimizing downtime for healthcare staff and ensuring operational continuity.
- Logged and tracked service tickets in the helpdesk system, documenting resolutions for future reference and team collaboration.
- Provided technical assistance both in-person and remotely to accommodate the needs of a large healthcare organization.
Technical Support Specialist
Great Lakes Bay Health Centers
Saginaw, MI
01.2017 - 11.2020
- Provided mentorship and guidance to the team of technical support specialists, fostering a collaborative and efficient work environment.
- Installed, maintained, and troubleshot hardware and software for desktops, laptops, and mobile devices across multiple locations.
- Provided one-on-one and group training sessions for staff on new technologies, software applications, and best practices.
- Resolved basic network issues, including connectivity, VPN, and wireless access problems, minimizing disruptions for end-users.
- Maintained a high level of customer satisfaction by providing prompt, professional, and empathetic support to end-users.
Desktop Support Specialist
Covenant HealthCare
Saginaw, MI
10.2014 - 01.2017
- Provided technical support for desktops, laptops, printers, and other peripherals, ensuring reliable functionality for healthcare staff.
- Delivered hands-on support to end-users, resolving issues with software applications, hardware, and system configurations.
- Responded to tickets and support calls, prioritizing tasks to meet organizational needs in a fast-paced healthcare environment.
- Collaborated with clinical and administrative departments to address specific technology needs and align IT solutions with operational goals.
Education
BA - Information Technology
Western Governors University
Salt Lake City, UT06-2024
AS - Computer Networking
Delta College
University Center, MI01.2013
Skills
- Content creation and messaging
- CRM and data analytics
- Cross-functional collaboration
- Curriculum development
- Program development and growth
- Program improvement and innovation
- Professional development leadership
- Public speaking and stakeholder presentations
- Resource design for engagement
- Technology strategy and planning
- Technical training
- Website management and CMS
- Vendor management and tech budgeting
Certification
- AWS Certified Cloud Practitioner (Issued: June 2024)
- CompTIA Project+ (Issued: April 2024)
- CompTIA Security+ (Issued: January 2024)
- CompTIA Network+ (Issued: December 2023)
- CompTIA A+ ce (Issued: February 2018)
- IC3 Digital Literacy Certification (Issued: April 2023)
- Information Technology Specialist- Networking (Issued: April 2023)
- ITIL Foundation Certificate in IT Service Management (Issued: August 2023)
- Linux Essentials Certification (Issued: April 2024)
- TestOut PC Pro (Issued: April 2022)
Accomplishments
- 2023 MI ACTE New Teacher of the Year
- Attended BPA National Conferences four years consecutively
References
References available upon request.
Timeline
Instructor of Information Technology and Cybersecurity
Saginaw Career Complex
08.2021 - Current
Device Support Technician II
MidMichigan Health
12.2020 - 08.2021
Technical Support Specialist
Great Lakes Bay Health Centers
01.2017 - 11.2020
Desktop Support Specialist
Covenant HealthCare
10.2014 - 01.2017
BA - Information Technology
Western Governors University
AS - Computer Networking
Delta College
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