Joshua Garner
Apopka,FL
Summary
Detail-oriented team player with strong organizational skills. Possesses the ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Virtual Activation Specialist III
ADT Security Services
10.2021 - Current
- Met with customers via video to develop installation strategy and coordinated with customers to install and activate various security devices.
- Participated in educational opportunities, maintaining working knowledge of company systems and processes to better assist customers.
- Tested systems, noting issues and performed troubleshooting with customers after activation was complete.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
General Care Customer Associate II
ADT Security Services
03.2021 - 10.2021
- Enhanced customer satisfaction by providing timely and accurate product information.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Assisted in troubleshooting any issues and provided technical support
- Improved billing accuracy by diligently reviewing and verifying invoice data.
- Enhanced collections efficiency with prompt follow-ups and clear communication with clients.
Department Manager
Lowe's Home Improvement
02.2014 - 03.2021
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Transferred inventory to and from target destinations using forklifts and other transportation vehicles
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
- Took numerous calls daily, with duties including scheduling consultations, presenting relevant product information, and placing special orders for customers
- Routinely assisted customers in location of products
- Remained courteous and poised, even when customers were dissatisfied
- Found solutions to please dissatisfied customers within company guidelines
Education
High School Diploma -
Apopka High School
Apopka, Florida05.2007
Skills
- Efficient data entry
- 85 WPM Typist
- Excellent communication skills
- Problem solving
- Shipping documentation
- Order management
- Vendor management
- Critical Thinking
- Rapid Data Entry Skills
- Entry Verification
- Data Collection
- Customer Relationship Management
- Certified Forklift Driver
- Materials Handling
- Shipping and receiving
Timeline
Virtual Activation Specialist III
ADT Security Services
10.2021 - Current
General Care Customer Associate II
ADT Security Services
03.2021 - 10.2021
Department Manager
Lowe's Home Improvement
02.2014 - 03.2021
High School Diploma -
Apopka High School