Joshua Garcia
Eastvale
Whatever happens, happens.
Summary
Dynamic psychology graduate with over 8 years of customer-facing experience, skilled in leveraging psychological principles to understand and influence behavior effectively. Expertise in mentoring peers, resolving interpersonal challenges, and enhancing team performance through targeted motivational strategies. Proven success in analyzing behavior, implementing engagement-focused initiatives, and driving organizational development. Committed to contributing academic knowledge and practical experience in psychology to roles within human resources, counseling, or organizational development.
Overview
8
8
years of professional experience
Work History
Outside Sales Account Manager
Rugby ABP
02.2025 - Current
- Cultivated relationships with key clients to drive revenue growth and enhance customer loyalty.
- Developed and executed strategic sales plans to penetrate new markets and expand product reach.
- Conducted market analysis to identify trends and opportunities, informing sales strategies and customer engagement.
- Collaborated with cross-functional teams to align product offerings with customer needs and preferences.
- Streamlined sales processes through the implementation of CRM tools, enhancing tracking and reporting efficiency.
- Increased sales revenue by building and maintaining strong relationships with key clients.
Outside Sales Manager
Omni Ingredients
11.2024 - 02.2025
- Developed and executed strategic sales plans, enhancing market penetration across targeted regions.
- Cultivated relationships with key clients, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify opportunities for growth and optimize sales strategies.
- Mentored and trained sales team members, fostering a high-performance culture focused on results.
- Conducted regular performance reviews, providing actionable feedback to drive team success and accountability.
Category Manager Specialist
Best Buy
10.2022 - 11.2024
- Analyzed customer behavior to guide inventory decisions and optimize sales strategies.
- Mentored team members to foster collaboration and motivation.
- Delivered personalized solutions to enhance customer satisfaction.
- Enhanced customer experiences through expert advice and personalized solutions, reflecting emotional intelligence and active listening.
- Developed and implemented category strategies to optimize product assortment and enhance customer experience.
- Analyzed market trends and consumer insights to drive product selection and pricing strategies.
- Monitored sales performance metrics to evaluate product success and inform future strategic decisions.
Support Service Lead
ClearMark Title
07.2021 - 08.2022
- Maintained up to date knowledge on industry needs in order to properly inform clients and exceed expectations.
- Utilized data analysis and data entry to improve project tracking and outcomes.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
Support Service Lead
Trader Joes
09.2017 - 12.2021
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service.
- Gained invaluable experience in customer service, consistently praised for maintaining a positive, engaging demeanor in a fast-paced retail environment.
- Resolved customer complaints promptly, ensuring satisfaction and fostering positive relationships.
- Provided exceptional customer service and maintained cleanliness standards in fast-paced environment.
Education
Bachelor of Science - Psychology
06-2026
GPA: 3.4
- Relevant Coursework: Intern at MFPI & Housing navigation for Fountain Valley community
Associate of Arts - Psychology, Liberal Arts: Humanities and Communication, Liberal Arts: Social and Behavioral Sciences
06-2024
GPA: 3.7
- Completed AP course in Language
- Completed AP course in Psychology
- Professional Development: Management
Associate of Arts - Communications
06-2024
Skills
- Customer Satisfaction
- Interpersonal Communication
- Teamwork
- Behavioral Analysis
- Emotional Intelligence
- Effective Communication
- Critical Thinking
- Strategic sales planning
- Customer relationship management
- Revenue growth strategies
- Data analysis techniques
LANGUAGES
English (Fluent)
Microsoft Excel
CRM
Interests
Psychology
Communication
Sales tactics
Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Outside Sales Account Manager - Rugby ABP
02.2025 - Current
Outside Sales Manager - Omni Ingredients
11.2024 - 02.2025
Category Manager Specialist - Best Buy
10.2022 - 11.2024
Support Service Lead - ClearMark Title
07.2021 - 08.2022
Support Service Lead - Trader Joes
09.2017 - 12.2021
California State University Fullerton - Bachelor of Science, Psychology
Santiago Canyon College - Associate of Arts, Psychology, Liberal Arts: Humanities and Communication, Liberal Arts: Social and Behavioral Sciences
Santiago Canyon College - Associate of Arts, Communications