Joshuah Bolender
Akron,Ohio
Summary
From emergency dispatch to assistant manager, and now a healthcare center employee. I have gained knowledge to handle many situations, like processing and maintaining a quick response to a time sensitive emergency situation, proper handling of chemicals that can cause irritation and burns, to working with patients and having a new experience everyday. Through dispatching emergency calls and assisting in managing a location, I have been able to utilize my skills to keep patients calm and be able to follow the policies in place. Through these same skills I have been able to build good relations with patients, where I feel as if I have set a level of attention and care that patients expect from me.
Overview
8
8
years of professional experience
Work History
Patient Navigator
Axesspointe
Kent, OH
04.2024 - Current
- Provided extended time to those who need someone to talk to, then would act appropriately to ensure the patient is handed over to the correct persons to assist with the current issue.
- Facilitated strong connections with physicians, nurses, and social workers, so I can reach out for tips, education, and general assistance.
- Able to utilize eCW for patient appointments, payments, provider communication, reviewing patients' history, and inputting insurance.
- Educate patients about the resources we offer to them, including SFS, appointment rides, getting insurance, and all of our departments.
- Work within policies to find compromises between the API and the patient to de-escalate situations.
Car Wash Assistant Manager
Soak City
Akron, OH
10.2021 - 04.2024
- Provided guidance and support to fellow staff members on handling customers, maintaining safety procedures, and troubleshooting members' accounts.
- Conducted regular performance reviews for employees to identify areas for improvement.
- Utilized and trained others in the proper handling of concentrated chemicals with irritant and corrosive properties.
AAA Emergency Road Side Disbatch
AAA Auto Insurance
Akron, Ohio
11.2019 - 10.2021
- Answered customer questions about our services, accounts, or current service requests.
- Reported delays in service, and other problems or changes in information related to current service requests to either the tow companies or the customer.
- Quickly determined customers' locations and needs for a high volume of hourly callers to accurately send Emergency Roadside Service (ERS) for assistance.
- Monitored the dispatch board and adjusted call priorities regularly based on caller needs.
- Accurately and efficiently scheduled and dispatched over 30 to 100 average daily roadside assistance calls based on caller locations and available employees.
Mail Runner
Pittsburgh Technical College
Oakdale, PA
08.2016 - 08.2018
- Sorted and delivered mail to company employees, including packages, letters, and equipment.
- Loaded letters into automated processing equipment, and maintained a continuous flow when feeding letters to be sorted.
- Obtained signatures from recipients to release registered and special delivery parcels.
- Placed mail into appropriate P.O. boxes.
- Kept the team on track by assigning and supervising their activities, and giving constructive feedback. Especially during the training process.
College Supply Store
Pittsburgh Technical College
Oakdale, PA
08.2016 - 08.2018
- Assisted with purchases, locating items, and stocking.
- Completed daily tasks to keep areas clean and tidy for maximum efficiency.
- Worked closely with front-end staff to assist customers, and maintain satisfaction levels. Especially on the days when parents helped their kids become students on Day One.
- Trained new team members in cash register operation, stock procedures, and customer service.
Education
Associate of Arts - Graphic Design
Pittsburgh Technical College
Oakdale, PA08.2018
High School Diploma -
Portage Lakes Career Center
Green, OH03.2016
Skills
- Improving Operations
- Adjusting for Emergencies
- Processing Orders
- Delivery Procedures
- Training New Hires
- Customer Relationship Management
- Team Building
- Critical Thinking
- Troubleshooting
- Operations Management
- Task Delegation
- Orientating and Training
- Staff Training and Development
- Sales Strategies
- Chemical Handling
References
Previous Employer
- Bob Bartlebaugh: rbartlebaugh@aaaohio.com
Coworkers and Reference
- Heather Shafer: (330) 815-1690 (Trained)
- William Wright (330) 328-1052 (Trained)
- Jacob Reiter: (330) 815-4089 (Friend and Co-worker)
- Megan Ayres: (724) 986-3391 (Friend
AxessPointe Refrences
- Roshell William: 330-990-2454
- Cortney Rose: 330-714-5703
- Logan Eisenhart: Letter of recommendation letter
- Cowan Stevens: 740-975-8647
Timeline
Patient Navigator
Axesspointe
04.2024 - Current
Car Wash Assistant Manager
Soak City
10.2021 - 04.2024
AAA Emergency Road Side Disbatch
AAA Auto Insurance
11.2019 - 10.2021
Mail Runner
Pittsburgh Technical College
08.2016 - 08.2018
College Supply Store
Pittsburgh Technical College
08.2016 - 08.2018
Associate of Arts - Graphic Design
Pittsburgh Technical College
High School Diploma -
Portage Lakes Career Center
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