Summary
Overview
Work History
Education
Skills
Certification
Community Involvement
Affiliations
Timeline
Generic

Joshua Carter

Abilene,Tx

Summary

Detail-oriented professional with strong technical skills and a proven ability to quickly grasp new concepts. Experience spans manual labor to high-quality customer service roles, consistently recognized for hard work and dedication. Demonstrated expertise in meeting service goals while maintaining quality through meticulous attention to detail and effective problem-solving. Strong team collaboration skills enhance overall service delivery and customer satisfaction.

Overview

19
19
years of professional experience
1
1
Certification

Work History

SC Ops Assoc Supervisor

PepsiCo
Abilene, Texas
05.2022 - Current
  • Supervised daily operations and ensured team adherence to company policies.
  • Trained new associates on operational procedures and safety protocols.
  • Coordinated schedules and assigned tasks to optimize workflow efficiency.
  • Implemented process improvements to enhance operational effectiveness.
  • Facilitated team meetings to discuss performance and address challenges.
  • Maintained accurate records of employee attendance and time off requests.
  • Monitored productivity, quality control, and safety regulations in the workplace.
  • Collaborated with other departments to ensure smooth operations across the organization.
  • Created reports detailing progress against key metrics and goals.
  • Maintained consistent communication with all levels of staff, ensuring that expectations were met.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Lead/Certifier 1st Shift

PepsiCo
Abilene, Tx
12.2017 - 05.2022
  • Oversaw order building, breakage management, and loading/unloading support.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated with team members to develop solutions and meet project deadlines.
  • Delegated tasks to employees while monitoring progress and completion.
  • Prioritized and organized tasks to efficiently achieve service objectives.

Warehouse Person

PepsiCo
Abilene, Texas
02.2015 - 12.2017
  • Maintained cleanliness and organization of work areas to ensure safety.
  • Collaborated with team members to streamline loading and unloading processes.
  • Moved large and bulky items manually or with pallet jacks or forklifts.

Landscaper

James Wall Lawn Service
Lubbock, TX
01.2012 - 01.2015
  • Collaborated with team members to ensure project completion within deadlines.
  • Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
  • Weeded flower beds and vegetable gardens to remove unwanted vegetation.

Customer Service Associate, Stocker

HEB
Abilene, Tx
01.2007 - 12.2011

Delivered exceptional customer service while bagging groceries and stocking products.
Maintained product organization and availability to enhance shopping experience.
Worked during school holidays and summer breaks to support team operations.

Education

High School Diploma -

Cooper High School
Abilene, TX
05.2004

Some College (No Degree) - Pharmacy

Cisco Junior College
Abilene

Some College (No Degree) - Exercise Sports And Studies

Texas Tech University
Lubbock, TX

Skills

  • Team collaboration and teamwork
  • Problem solving and creative solutions
  • Time management and task delegation
  • Project management and inventory oversight
  • Safety compliance and PPE use
  • Adaptability under pressure and flexibility
  • Relationship building and client management
  • Training and development initiatives
  • Attention to detail and detail orientation
  • Analytical thinking and critical analysis
  • Microsoft Office proficiency and computer literacy
  • Customer service excellence and satisfaction strategies

Certification

Pharmacy Technician degree from Cisco Junior College

Pepsi Career and Development course

Community Involvement

I have coached 4-5th graders in basketball for the Lubbock ISD programs while getting my degree at Texas Tech University. last year I finished my second year to referee middle to high school football games for the Abilene Chapter.

Affiliations

Abilene Football Chapter.

Timeline

SC Ops Assoc Supervisor

PepsiCo
05.2022 - Current

Lead/Certifier 1st Shift

PepsiCo
12.2017 - 05.2022

Warehouse Person

PepsiCo
02.2015 - 12.2017

Landscaper

James Wall Lawn Service
01.2012 - 01.2015

Customer Service Associate, Stocker

HEB
01.2007 - 12.2011

High School Diploma -

Cooper High School

Some College (No Degree) - Pharmacy

Cisco Junior College

Some College (No Degree) - Exercise Sports And Studies

Texas Tech University
Joshua Carter