Joshuah Hood
Puyallup,WA
Summary
Proven track record of enhancing efficiency and customer satisfaction at Amazon through strategic route optimization and excellent service. Skilled in blueprint interpretation and electrical troubleshooting, I excel in roles requiring technical expertise and strong client relations. Demonstrated ability to mentor teams and improve operational standards, contributing to increased product quality and reduced defects. I have worked alongside my father in his Handyman and mechanic business since my early teens up to now, where I learned to use hand tools, power tools and pneumatic tools.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Amazon
05.2023 - 09.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
Quality Assurance Specialist
Polaris Industries
11.2022 - 04.2023
- Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Conducted thorough audits of manufacturing processes, resulting in increased efficiency and reduced defects.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
- Assembly and testing of Polaris ATV's
- Read and interpret drawings and Blueprints
- Drilling precisely measured holes and countersink holes for flush mount screws to flush accessories.
- Deburr drilled holes for precise assembly.
Lead Transporter
MultiCare Good Samaritan Hospital
10.2018 - 11.2022
- Enhanced transportation efficiency by implementing strategic routing plans and optimizing schedules.
- Reduced delivery times through effective communication with drivers and dispatchers.
- Streamlined operations by conducting regular audits of vehicle maintenance and safety procedures.
- Improved customer satisfaction by ensuring timely deliveries and addressing client concerns promptly.
- Mentored new transport team members, fostering a supportive work environment and promoting professional growth.
- Temporary interim Lead
Mechanic/Handyman Assistant
Robinhood Services
06.2014 - Current
- Raised safety standards for vehicles by performing comprehensive brake system repairs and replacements.
- Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses alternator's as needed for optimal functionality.
- Use of pneumatic tools and pneumatic puller for safe removal of affixed parts and assembly.
- Use of power and hand tools. Drilling, countersink holes to close tolerance, install, fasten, rig and adjust engineered parts to close tolerance. Use of Torque wrench for proper tolerance of parts.
- Install fasteners per drawings using correct tools ( drill, Lock bolts, screwdriver, ratchet wrench)
- Drill, ream, countersink and deburr holes for close tolerance parts assembly.
Education
No Degree - General Studies
Pierce College
Puyallup, WA09.2027
High School Diploma -
Rogers High School
Puyallup, WA05.2018
Skills
- Blueprint Interpretation
- Power Tool Operation
- Appliance Installation
- Door installation
- Hand tool mastery
- Electrical Troubleshooting
- Vehicle Maintenance
- Sealing surfaces
- Drilling Cutting, Measuring and Riveting
- Grasping, Kneeling, Standing, Pushing, Pulling and lifting up to 50lbs
Timeline
Delivery Driver
Amazon
05.2023 - 09.2023
Quality Assurance Specialist
Polaris Industries
11.2022 - 04.2023
Lead Transporter
MultiCare Good Samaritan Hospital
10.2018 - 11.2022
Mechanic/Handyman Assistant
Robinhood Services
06.2014 - Current
No Degree - General Studies
Pierce College
High School Diploma -
Rogers High School