Joshua Hammer
Cleveland,OH
Summary
Hardworking and dedicated candidate, committed to providing perfection and striving for constant improvement. A high volume, thrives under pressure employee with years in customer service. Always craving the next opportunity to learn a new skill and grow as a professional. An open minded, fast learner who would make an essential member to your team.
Overview
9
9
years of professional experience
Work History
Server / Front Of House Manager
Lago East Bank
02.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Was able to knowledgeably learn about and sell new menu items as well as weekend and seasonal specials.
- Learned to navigate and sell multiple food and beverage menus, including selling and upselling within our vast wine list that includes more than 30 glass pours and over 100 bottle options.
- Performed cash handling activities and secured nightly bank deposits.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Created digital opening and closing checklists for all FOH positions to maintain a consistent opening and closing standard.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Interviewed for new employment to fill front and back of house vacancies, while monitoring and documenting their training and hiring process.
Server / Bartender / Bar Lead
Barroco / Hola Tacos
09.2020 - 05.2022
- Kept detailed inventories and handled ordering needs for liquor, beer, wine, and bar supplies.
- Trained new employees and bartended across multiple locations to ensure consistent service and provide quality cocktails consistently.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
Server / Lead Server Trainer
Waffle House
08.2017 - 01.2021
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Apprentice Meat Cutter
Reider's Market
05.2014 - 08.2017
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Adhere to safety and cleanliness standards and maintained equipment.
- Identified cuts of meat, grading and pricing accordingly.
- Replenished butcher counter displays to maintain fresh, appealing produce.
- Packaged and labeled meat items in preparation for sale to customers.
Education
High School Diploma -
Riverside High School
Painesville, OH06.2016
Skills
- 4 Years of bartending experience, 6 Years of food service
- Restaurant operation
- Staff supervision
- POS systems operations
- Coaching and training
- Above average knowledge of wine, beer, and liquor
- Interviewing, hiring and training Front Of House staff
Timeline
Server / Front Of House Manager
Lago East Bank
02.2022 - Current
Server / Bartender / Bar Lead
Barroco / Hola Tacos
09.2020 - 05.2022
Server / Lead Server Trainer
Waffle House
08.2017 - 01.2021
Apprentice Meat Cutter
Reider's Market
05.2014 - 08.2017
High School Diploma -
Riverside High School
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