Joshua I. Harmon
Derry,NH
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Customer Service Problem-solving Positive Attitude Client relationship management Heavy Lifting Documentation
Overview
4
4
years of professional experience
Work History
Delivery Driver
Chen's Chinese Restaurant/ Dowd Deliveries
11.2019 - Current
- Answered delivery, payment and stock questions to enhance customer experience.
- Loaded packages safely to minimize damage or reduce injury.
- Interacted with members of public politely and professionally.
- Collected and recorded customer payments with accuracy.
- Delivered highest level of service to satisfy and retain customers.
- Met deadlines while working autonomously in fast-paced environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Planned delivery routes and most efficient methods of distribution.
- Planned optimal routes based on GPS software and knowledge of local traffic patterns.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Delivered packages to customer doorsteps and business offices.
Office Manager/Repair Technician
Refined Home Services
Atkinson, NH
08.2023 - 01.2024
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed office inventory and placed new supply orders.
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Completed scheduled appointments on time to drive quality service.
- Completed day-to-day duties accurately and efficiently.
Office Sales Representative
Statefarm Insurance
05.2023 - 07.2023
- Utilized Software to maintain detailed files of company personnel and client accounts.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Researched potential clients and markets to prepare for appointments.
- Used Software to maintain company database with essential account and sales information.
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
General Laborer/Carpenter
Macomber Carpentry
08.2021 - 03.2023
- Loaded and unloaded trucks efficiently, keeping supplies moving for crew members.
- Maintained good safety records while transporting equipment, and supplies to job sites.
- Protected team members by removing hazards and keeping sites clean.
- Transported project materials and tools to job site.
- Operated equipment properly, adhering to safety protocols and procedures.
- Supported construction operations with trench digging and concrete mixing.
- Set up work sites with tools, machinery and equipment based on work orders.
- Completed work based on blueprints and schematics.
- Supported crew by learning and completing different tasks.
- Used hand tools such as utility knives, hammers and deglazing devices to complete carpentry tasks.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Specialized in foundations, framing and finish carpentry.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Maintained variety of hand tools, portable power tools and standard measuring instruments on daily job assignments.
Education
Pinkerton Academy
Derry, NH05.2021
Skills
- Carpentry and Woodworking
- Heavy Labor
- Hand and Power Tool Operation
- Work Site Preparation
- Customer Satisfaction
- Problem-Solving Strengths
- Sales and Promotions
- Communication and Interpersonal Skills
- Sales Strategy Development
- Customer Service
References
References available upon request.
Timeline
Office Manager/Repair Technician
Refined Home Services
08.2023 - 01.2024
Office Sales Representative
Statefarm Insurance
05.2023 - 07.2023
General Laborer/Carpenter
Macomber Carpentry
08.2021 - 03.2023
Delivery Driver
Chen's Chinese Restaurant/ Dowd Deliveries
11.2019 - Current
Pinkerton Academy
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