Joshua Isaiah Lozada
Summary
Accomplished Product Manager at Cyngient LLC, adept in team leadership and computer skills, significantly streamlined product development for faster market entry. Expert in personnel supervision, I have a proven track record of enhancing product knowledge among staff, leading to increased sales and customer satisfaction. Skilled in both strategic oversight and hands-on training, I consistently achieve targets through innovative solutions and effective team management. Motivated professional with extensive experience in product sales and distribution. Possesses unmatched leadership and strategy skills to maximize company revenue. Expertise in management, marketing strategies and merchandising.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Supervisor (3rd Shift)
St Joseph Hospital
01.2023 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Product Manager
Cyngient LLC
09.2021 - Current
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Analyzed metrics to measure product performance.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Streamlined the product development process for faster time-to-market and improved efficiency.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
Sales Supervisor
The Home Depot Inc
03.2019 - 09.2021
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
Avionics Technician
US Navy
01.2016 - 01.2019
- Contributed to team efforts by collaborating with other technicians for complex repairs and installations.
- Assisted in the training of junior technicians, sharing knowledge and expertise to enhance overall team performance.
- Expedited fault identification processes using detailed schematics and wiring diagrams for effective troubleshooting methods.
- Reduced downtime for aircraft by completing avionics repairs in a timely manner without compromising quality or safety standards.
- Optimized communication capabilities on aircraft by installing and maintaining various radio systems.
- Maintained accurate records of work performed, ensuring traceability in accordance with industry standards.
- Minimized errors related to miscommunication among team members by employing clear verbal instructions along with thorough written reports.
- Trained and oversaw new technicians' activities for proper repair and maintenance of avionic systems.
Education
Associate of Arts - Organizational Leadership
The Evergreen State College
Olympia, WA05.2018
Skills
- Team Leadership
- File and Record Keeping
- Schedule and calendar management
- Security personnel training
- Personnel Supervision
- Staff hiring
- Physical Restraint Training
- Firearms Training
- Fast Learner
- Computer Skills
Certification
- Forklift Licensed
- Aircraft Tug Licensed
- Lean Six Sigma Yellow belt certified
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Security Supervisor (3rd Shift)
St Joseph Hospital
01.2023 - Current
Product Manager
Cyngient LLC
09.2021 - Current
Sales Supervisor
The Home Depot Inc
03.2019 - 09.2021
Avionics Technician
US Navy
01.2016 - 01.2019
Associate of Arts - Organizational Leadership
The Evergreen State College
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