Joshua J. Goodwin Jr

• Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Assisted in achieving branch sales goals by identifying potential cross-selling opportunities.

• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Trained and developed new team members in alignment with branch service standards and objectives.
• Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
• Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
• #1 Branch in Central PA in operating profit in FY 2023
• #1 in Total Income in FY2023
• #1 in Total Revenue in FY2023

• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Customer service index score average of 96% from May-August
• 30% Fleet growth

• Improved management skills by participating in rigorous training programs and workshops.
• Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
• Gained knowledge of company policies, protocols and processes.
• Acted with integrity, honesty, and knowledge to promote culture of company.
• Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.

Duties and responsibilities performed include:

• Taking and Editing detailed photos
• Adding vehicle information
• Filing and scanning files on the computer
• Lot Maintenance (clean lot, neat cars, etc.)
• Delivering customer vehicles
• Pick up/ Drop off service customers
• Added approximately 35-40 cars a week to the website over 3 month span

• Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
• Supervised student information, including grades for eligibility requirements and collected paperwork for annual physicals.
• Inspected equipment and facilities for signs of wear or damage impacting safety.
• Assigned work to staff, set schedules and motivated strong performance in key areas.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Maintained excellent attendance record, consistently arriving to work on time.
• Led projects and analyzed data to identify opportunities for improvement.

• Duties and responsibilities included supervising assigned park sites through YMCA's summer program.
• Planning and Organizing activities for school aged kids
• Handling and distributing food
• Tracking inventory
• Managed safety and security of location to prevent intrusion, criminal activity, vandalism and injuries to workers.
• Delivered reports to managers each day to detail project updates and likely completion dates, noting delays and causes.
• Evaluated team member strengths and assigned tasks based upon expertise and background.

• Duties and responsibilities were to assist customers and provide guidance if needed while shopping for sneakers..
• Operating the register when customers make purchases.
• Cleaning and organizing store at end of shifts.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
• Achieving daily sales goals, both individual and team goals

• Duties and responsibilities are to wash, and detail new cars bought and cars that leave service before being returned to customer.
• Detailing requires, vacuuming, waxing and wheel and tire cleansing.
• Duties sometimes included working “the truck.” Working truck involved cleaning all standing inventory , by spraying down with hose equipment on attached to a water buffalo in back of truck then hand drying cars.

• Duties included cashier but limited to just check out.
• Packed and loaded groceries to customer’s cars at request.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• And also assisted with “helping hands”.
• Helping hands was part of front end duties, keeping parking lot clean, by picking up debris, bringing carts in and blocking off sections of parking lot upon closing.
• Answered questions about store policies and concerns to support positive customer experiences.
• Assisted customers by answering questions and fulfilling requests.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Checked prices for customers and processed items sold by scanning barcodes.