Joshua K. Smith
Morton,MS
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Strong background in research (i.e., AI-driven robotics) and implementation of technological initiatives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General PC Repair and IT Support
Self Employed Services
01.2018 - Current
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Basic troubleshooting on Windows, Mac, and
- Interacted with customers to obtain feedback and drive satisfaction.
- Analyzed industry trends to develop relevant offerings.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Assisted clients with additional security needs.
Senior Pastor, Teaching Pastor
North Morton Baptist Church
07.2019 - Current
- Promotion of tech integration into church services
- Provided spiritual care through visitation, counseling, and prayer.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Provided crisis response and counseling to church members.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Oversaw administration and management of all areas of ministry.
- Raised congregational awareness of needs and contributions of youth to church life and operations.
- Coordinated and spearheaded programs to increase church members' service throughout community.
- Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
- Helped to create welcoming environment for visitors and encouraged congregation to offer support.
- Led renovation and expansion project, successfully renovating or remodeling existing sanctuary, multipurpose facility and restroom facilities and classrooms.
- Served as mentor to children in church community, offering guidance and support.
- IT solutions for small churches leading to the adoption and integration of new tech.
- Family Crisis Management
Discipleship Coordinator
Petal First Baptist
01.2017 - 07.2019
- Assisted with organizing religious activities and services.
- Supported religious leaders in performing various duties.
- Assisted with fundraising activities.
- Participated in religious ceremonies and events.
- Provided guidance to members of congregation.
- Educated members of congregation on religious beliefs and practices.
- Wrote and delivered sermons.
- Maintained religious records and documents.
- De-escalated and resolved conflicts between local peoples and missionary representatives.
- Sourced materials and labor to meet facility construction needs.
- Provided pastoral counseling to members of congregation.
Church Planting Resident
The Point Church
01.2015 - 01.2017
- Attended meetings with religious leaders.
- Assisted with organizing religious activities and services.
- Supported religious leaders in performing various duties.
- Assisted with fundraising activities.
- Participated in various outreach programs.
- Developed and implemented educational programs for youth.
- Facilitated religious classes and forums.
- Wrote and delivered sermons.
- Volunteered in overseas locations and in various roles.
- De-escalated and resolved conflicts between local peoples and missionary representatives.
- Provided pastoral counseling to members of congregation.
Transportation and Logistics Operator
Army National Guard
01.2008 - 10.2010
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored logistics performance and identified improvement opportunities.
- Updated and maintained databases to track shipments and inventory.
- Built and established relationships with staff and vendors.
- Prepared and presented reports to management on logistics performance.
- Studied data to identify trends and patterns in transportation activity.
Education
Ph.D. - Theology
Midwestern Baptist Theological Seminary
Kansas City, MO12.2020
Skills
- Network Security Systems
- Virtual Private Networks (VPN)
- Port Security Knowledge
- Systems Integration
- Remote Work Support
- Network Security
- Fixed Wireless Networks
- Packet Trace Analysis
- Python Expertise
- Circuit Management
- Cisco Equipment Familiarity
- Strong Troubleshooting Skills
- IP Address Structure
- Cisco IOS Mastery
- Verbal and Written Communication
- Security Platforms
- Firewall Management Tools
- Enterprise WiFi Management
- Database Maintenance
- IPv6 Technologies
- Information Security Technology
- Customer Communication and Empathy
- Resolve Technical Problems
- TCP/IP
- Cloud Servers
- SIEM Development
- Data Encryption
- NIST Security Standards
- JavaScript
- Linux Server
- Managing Security Breaches
- Nodejs
- Intrusion Detection and Prevention
- LAN and WAN Assessment
- Computer Hardware Knowledge
- Switches and Routers
- Support Ticket System Management
- Microsoft Active Directory
- Microsoft PowerShell
- Test Automation
- RedHat Servers
- Linux
Accomplishments
- Publication of three books: Robotic Persons (2020), Robot Theology (2021), and Violent Tech (2023).
Certification
- Google Cybersecurity Certificate
- Google IT Support Certificate
Timeline
Senior Pastor, Teaching Pastor
North Morton Baptist Church
07.2019 - Current
General PC Repair and IT Support
Self Employed Services
01.2018 - Current
Discipleship Coordinator
Petal First Baptist
01.2017 - 07.2019
Church Planting Resident
The Point Church
01.2015 - 01.2017
Transportation and Logistics Operator
Army National Guard
01.2008 - 10.2010
Ph.D. - Theology
Midwestern Baptist Theological Seminary
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