Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Joshua Kyle Loomis

Noblesville,IN

Summary

Results-driven Senior Manager of Client Service Operations with a proven track record of optimizing service delivery, enhancing client satisfaction, and driving operational efficiency. Adept at leading high-performing teams, streamlining workflows, and implementing innovative solutions to improve service quality and business outcomes. Passionate about building client-centric cultures, fostering cross-functional collaboration, and leveraging data-driven insights to enhance performance. Experienced in managing complex client portfolios, process automation, and scaling operations to support business growth. Recognized for strong leadership, problem-solving skills, and a consultative approach to client engagement.

Overview

11
11
years of professional experience

Work History

Workforce Solutions Advisor

Paychex Inc
Indianapolis, IN
10.2024 - Current
  • Developed strong relationships with clients by providing accurate information and reliable support.
  • Conducted research into potential new products and services that could be offered by the organization.
  • Assisted customers with product selection, installation, and troubleshooting.

  • Maintained an up-to-date knowledge of all current products and services available.
  • Identified opportunities for sales growth through targeted promotions or discounts.

Manager, PEO IMPLEMENTATION

Paychex
Indianapolis, IN
08.2021 - 10.2024
  • Established processes to ensure efficient workflow throughout the organization.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with regulatory requirements and industry standards.
  • Managed teams of 65-80 in multiple areas including Project Management, Contractual Compliance, and Payroll.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Instrumental in rollout of moving our entire department to a new CRM to increase performance.

Supervisor of Operations

Paychex Inc
Indianapolis, IN
04.2018 - 07.2021
  • Ensured compliance with all applicable laws, regulations and standards.
  • Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
  • Developed and implemented policies and procedures for efficient workflow.
  • Coordinated with other departments to ensure smooth flow of work processes and communication.

Account Executive

Total Quality Logistics Inc.
Indianapolis, Indiana
01.2017 - 03.2018
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
  • Conducted market research to identify new business opportunities.
  • Negotiated contracts with clients to ensure profitable outcomes for the company.
  • Maintained up-to-date knowledge of industry trends and developments.

Managing Partner

Granite City Food & Brewery
Indianapolis, IN
09.2013 - 12.2016
  • Reviewed monthly financial statements and generated reports accordingly.
  • Recruited new partners based on their qualifications and expertise.
  • Managed daily operations including staff management and client relations.

Education

Bachelor of Science - Exercise Science With A Focus in Kinesiology

Indiana University, Bloomington
Bloomington, IN
07-2007

Skills

  • Solution design
  • Customer needs assessment
  • Prepare performance reports
  • Financials analysis
  • Financial plan development
  • Business acumen

Timeline

Workforce Solutions Advisor

Paychex Inc
10.2024 - Current

Manager, PEO IMPLEMENTATION

Paychex
08.2021 - 10.2024

Supervisor of Operations

Paychex Inc
04.2018 - 07.2021

Account Executive

Total Quality Logistics Inc.
01.2017 - 03.2018

Managing Partner

Granite City Food & Brewery
09.2013 - 12.2016

Bachelor of Science - Exercise Science With A Focus in Kinesiology

Indiana University, Bloomington

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Joshua Kyle Loomis