Joshua L. Hoffner

Blue Marble is a consumer products company that creates STEM toys for families worldwide. They believe that providing quality educational products can inspire children and instill in them a lifelong love of learning. The company is National Geographic's largest licensee and has developed products under their brand, which are sold in over 60 countries. They have also created products for NASA and developed their own brands, Discover with Dr. Cool and Blockaroo Magnetic Foam builders.

• Managed contracts and relationships with three global warehouses, domestic and overseas carriers, brokers, and customers. This ensured that all partnerships aligned with the company's strategic goals and objectives.
• Ensured on-time and in-full shipping of customer orders by developing and implementing efficient and effective logistics strategies, optimizing inventory levels, and coordinating closely with internal and external stakeholders.
• Provided setup and maintenance support for the customer's systems, ensuring that all relevant data was up-to-date, accurate, and accessible to all relevant parties.
• Provide leadership, guidance, and support to team members in the Operations and IT departments. In addition to managing the company's supply chain, order system, and information system, this team is responsible for ensuring smooth and efficient operations.
• Implemented new processes and systems to improve efficiency and reduce costs.
• Work closely with the IT team to identify and address technology-related challenges, including system outages and data security risks.
• Collaborated with senior leadership to develop and implement a company-wide IT strategy that aligned with overall business goals and priorities.
• Regularly review team members' performance and provide ongoing coaching and feedback to help them develop their skills.
• Implemented and maintained an ERP system for both US and China subsidiaries. This ensured that all critical business processes were streamlined, integrated, and standardized across the organization.
• Developed and maintained a custom database to house all compliance and testing documents. This ensured that all products were tested and met US/EU/CA toy standards and that all relevant documentation was up-to-date, accurate, and accessible.
• Provided compliance support for the company, ensuring all products met relevant regulations and standards. In addition, all relevant certifications and approvals were obtained on time and efficiently.
• Worked closely with product development to provide risk assessments and sign-offs, ensuring that all new products were safe, compliant, and met customer expectations.
• Led a team of logistics and customs experts, providing guidance, support, and training as needed. This was to ensure that all global shipping and customs clearance processes were efficient, effective, and compliant.
• Collaborated with cross-functional teams to develop and execute company-wide initiatives, resulting in improved efficiency, productivity, and profitability.
• Developed and implemented KPIs to track and measure departmental and company-wide performance, regularly presenting results to senior leadership for review and strategic decision-making.
• Championed a culture of continuous improvement, fostering innovation and creativity among team members to drive sustainable business growth. Encouraged the team to regularly review and analyze existing processes and procedures to identify areas for improvement and increase operational efficiency. Actively developed and proposed initiatives to update processes and systems, ensuring alignment with best practices and company objectives.

Direct the efficient operation of the California warehouse, including inbound and outbound freight, inventory, and bulk logistics for truck and railcar services. Provide oversight and management of all administrative office personnel and daily office operations. Coordinate logistics and payment of international orders via ocean or air freight including the preparation of hazardous materials declarations and customs forms. Organize staff, equipment, and inventory for a calendar of 30+ televised national/international race events throughout the year. Prepare marketing materials to generate and support regional and national sales, including web, social media, and print. Maintain discreet and confidential sales interactions with a number of high-profile customers.

• Developed an online, web based, corporate trucking calendar that resulted in better communication between office and the warehouse, help provide quicker response to customer demands, an provided a tool to achieve better utilization of staff and equipment.
• Conceived, created, and launched regional website and Facebook page. Provided better customer interaction, streamlined race-event fuel orders via new online ordering which lowered fulfillment errors and allowed for better prediction of fuel needs per race enabling the company to be more efficient and profitable.
• Implemented a simplified order sheet for distributors to use. Resulted in fewer processing errors and quicker order response times.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Addressed customer concerns with suitable solutions.
• Guided employees on understanding and meeting changing customer needs and expectations.
• Identified areas of deficiency and performed root-cause analysis to solve problems.
• Analyzed and controlled materials, supplies and equipment operational expenses.
• Enforced federal, state, local and company rules for safety and operations.
• Collected customer fees, managed refunds and provided complete sales documentation.
• Supported accident investigations and prepared related paperwork.
• Monitored resource use to achieve set goals within budget constraints.
• Anticipated and tracked operational and tactical risks to provide strategic solutions.
• Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
• Produced SOPs to document workplace procedures and optimize productivity through standardization.

• Supervised the front office staff maintaining the efficient flow of patients, physicians, and medical records to support the daily operation of the facility
• Coordinated facility case load with Director of Nurses to optimize facility utilization
• Directed the billing office staff to manage the efficient flow of medical claims to payers
• Analyzed financial reports to monitor profitable caseload and payer mix
• Negotiated new provider contracts for the facility with interested payers
• Provided billing compliance and quality control studies to improve the billing process
• Reported billing and financial benchmarks to Directors
• Maintained facility compliance and licensure with state and federal governments
• Implemented a strategy to streamline patient billing and collection process which resulted in collecting $2 million in old accounts receivable and shortening our accounts receivable days from an average of 141 days to 57 days
• Coordinated with regional hospital to streamline physician credentialing process leading to faster, more accurate, credentialing
• Spearheaded implementation of facility policies and procedures to comply with HIPPA regulations.

• Principal human resource contact for employees and management including the administration of employee benefits, disability, Workers’ Compensation, and state and federal labor relations
• Managed and maintained bi-weekly payroll, including calculations for vacation, sick, and holiday time
• Directed Accounts Payable, including processing invoices, drafting checks, and interacting with vendors
• Coordinated with facility Administrator on corporate projects including financial reports, quality improvement studies, policy and procedures, and state and federal government reports
• Maintained corporate records including Executive Board meeting minutes, committee meeting minutes, and facility contracts
• Researched and composed the facility’s first Employee Handbook which helped to streamline the company’s employment policies and procedures and reduced the chance of employee related litigation
• Lead the implementation of a system upgrade on the company’s payroll system to enable employees to record their in/out times with a swipe card improving payroll accuracy
• Created a photo book instruction guide for the Central Service department as a training aid for new employees.