Joshua A. Loucks

I work on the Customer Care Team where I provide solutions for my customers who need help with or have questions about their appliances.

These solutions vary from helping the customer understand their product better by answering questions, ordering parts, administering warranties, and scheduling service.

I work in the KitchenAid Small Appliances Team helping customers with pre-sales questions, warranty claims & troubleshooting.

I work on the Customer Care Team where I provide solutions for my customers who need help with or have questions about their appliances.

These solutions vary from helping the customer understand their product better by answering questions, ordering parts, administering warranties, and scheduling service.

In addition to providing help/support to my customers, I also help them protect their investment by selling them extended service plans on their appliances.

Supervisor-level position with executive level tools to assist my consumers with warranty related issues.

Train new hires on policy and how to correctly apply warranty and handle escalated calls.

I worked on the Direct Care Team at the Whirlpool Customer eXperience Center where I placed and managed orders for customers.

In addition to order management, I sold extended service plans to help the customer protect their investment.

I worked on the Six Figures Sales Team at the Whirlpool Customer eXperience Center where I provided my customers with options to protect their appliances by selling them extended service plans.

In addition to sales I also provided solutions for my customers who needed help with or had questions about their appliances.

These solutions varied from helping the customer understand their product better by answering questions, ordering parts, administering warranties, and scheduling service.

I worked on the Six Figures Sales Team at the Whirlpool Customer eXperience Center where I provided my customers with options to protect their appliances by selling them extended service plans.

In addition to sales I also provided solutions for my customers who needed help with or had questions about their appliances.

These solutions varied from helping the customer understand their product better by answering questions, ordering parts, administering warranties, and scheduling service.