Joshua Matthew Hale
Bluffton,SC
Overview
8
8
years of professional experience
Work History
Bookseller
Ex Libris Bookstore
Savannah, GA
09.2018 - 06.2024
- Updated website to highlight sales and promotions, driving traffic to store.
- Supported online orders by pulling and ringing merchandise for shipment.
- Collaborated with local libraries and schools to support educational initiatives and events.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Implemented a customer loyalty program to encourage repeat business and reward frequent shoppers.
- Contributed to social media content to engage with customers.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Tracked inventory levels using computerized systems.
- Analyzed sales data to identify trends and adjust stocking levels accordingly.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Coordinated with the marketing team to promote store events and special promotions via social media.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Organized book signings and readings with local and national authors to enhance community engagement.
- Developed and maintained relationships with publishers to secure favorable terms and early releases.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Handled returns and exchanges according to company policies.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Moved within store to access various departments, areas and other products.
- Conducted inventory audits to maintain accurate stock levels and identify discrepancies.
- Described merchandise and explained use, operation and care.
- Trained new staff on store policies, customer service excellence, and inventory management.
- Conducted regular staff meetings to update the team on store performance and upcoming events.
- Offered point-of-sale initiatives to increase sales and drive customer loyalty.
- Managed online book orders and ensured timely shipping and customer satisfaction.
- Protected company assets by adhering to loss prevention standards and acting with integrity.
- Provided personalized recommendations to customers based on their preferences and reading history.
- Matched customers to books or other products to meet needs.
- Negotiated with suppliers to secure discounts and manage inventory costs effectively.
- Completed routine maintenance and repair.
Cashier
Nerdhim Comic Book Store
Savannah, GA
06.2016 - 06.2018
- Prepared reports on customer service satisfaction surveys.
- Contributed to a positive customer service experience by providing excellent customer service skills.
- Drafted reports on customer service performance metrics.
- Implemented strategies to support customer service delivery.
- Developed and implemented customer service policies to ensure quality customer service.
- Ensured that customer service standards were met by providing excellent customer service skills.
- Implemented strategies for improving customer service experience.
- Maintained high standards of customer service.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Drafted reports summarizing customer service performance metrics.
- Monitored KPIs related to customer service performance.
- Provided excellent customer service to patrons.
- Greeted patrons and provided excellent customer service.
- Greeted customers and provided customer service assistance.
- Assisted bank tellers with customer service issues.
- Developed processes for streamlining customer service operations.
- Followed company policies regarding customer service standards.
- Trained new managers on store procedures, policies, and customer service, promoting outstanding customer service.
- Resolved customer service issues quickly and effectively.
- Managed customer service issues during night shifts.
- Greeted guests and provided customer service.
- Developed solutions to improve customer service experience.
- Established guidelines for excellent customer service standards.
- Compiled reports on customer service metrics.
- Provided superior customer service to all shoppers.
- Trained new customer service personnel in product knowledge, sales techniques, and customer service protocols.
- Provided quality customer service and represented company.
- Formulated strategies for improving customer service standards.
- Coordinated customer service activities with other departments.
- Managed a team of 10+ Customer Service Representatives ensuring they provided excellent customer service at all times.
- Generated reports on customer service activities.
- Developed and maintained exceptional customer service standards.
- Trained new customer service representatives on product knowledge and customer service skills.
- Provided customer service when needed.
- Provided customer service regarding billing inquiries.
- Trained new employees on customer service protocols.
- Identified opportunities to improve customer service processes.
- Coordinated customer service initiatives to ensure consistent delivery of excellent customer service.
- Managed daily operations of customer service center, including staff scheduling and customer service.
- Greeted clients and provided excellent customer service.
- Managed customer service inquiries and complaints.
- Provided customer service to guests during events.
- Developed strategies to improve customer service processes.
- Provided customer service support to attendees.
- Provided customer service assistance when needed.
- Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.
- Assisted servers in providing outstanding customer service.
- Provided excellent customer service to library patrons.
- Maintained accurate records of customer service transactions.
- Provided customer service and resolved customer complaints.
- Supervised team of Customer Service Representatives to ensure effective customer service and adherence to departmental policies.
- Assessed customer service strategies to recommend improvements.
- Greeted customers and provided customer service.
- Provided customer service to ensure customer satisfaction.
- Maintained high levels of customer service satisfaction.
- Developed strategies for improving customer service processes.
- Provided friendly customer service to all shoppers.
- Developed strategies for improving customer service operations.
- Provided customer service assistance when necessary.
- Developed strategies for improving customer service initiatives.
- Provided guidance on complex customer service issues.
- Attended to customer service issues.
- Created customer service model used at multiple locations, resulting in increase in customer service ratings.
- Provided courteous customer service throughout deliveries.
- Greeted guests and provided exceptional customer service.
- Provided customer service to ensure satisfaction.
- Developed customer service protocols for welcoming guests.
- Provided excellent customer service to all guests.
- Completed training courses on customer service techniques.
- Developed strategies for improving customer service experience.
- Contributed ideas towards improving customer service standards.
- Coordinated customer service initiatives and staff training.
- Provided excellent customer service to subscribers.
- Greeted guests and provided customer service support.
- Provided customers with friendly customer service.
- Developed customer service procedures, policies and standards for customer service department.
- Provided customer service support to internal departments.
- Learned acting, dancing and other skills required for dramatic roles.
- Networked with industry professionals such as agents, producers, promoters.
- Told jokes to guests and displayed good humor to encourage laughter and excitement.
- Collaborated with other comedians to develop routines and jokes.
- Dressed in costume to create character and provide memorable experience for guests.
- Managed budgeting responsibilities associated with running a successful show.
- Posed for pictures with guests and excelled at improvisation and story-telling.
- Recorded audio and video of performances for later review and improvement purposes.
- Organized and promoted weekly open mic events at local comedy clubs.
- Rehearsed choreographed dance routines to deliver flawless venue performances.
- Maintained a professional attitude while dealing with hecklers or difficult crowd members.
- Conducted testing of software and systems to ensure quality and reliability.
- Utilized various software and tools to streamline processes and optimize performance.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Operated a variety of machinery and tools safely and efficiently.
- Managed household errands and other essential duties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed routine maintenance and repair.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Arts - Animation And Special Effects
Savannah College of Art And Design
Savannah, GA06-2024
Skills
- 3D modeling
- Animation software
- Visual storytelling
- Project management
- Customer service
- Team collaboration
Timeline
Bookseller
Ex Libris Bookstore
09.2018 - 06.2024
Cashier
Nerdhim Comic Book Store
06.2016 - 06.2018
Bachelor of Arts - Animation And Special Effects
Savannah College of Art And Design