Joshuamel Osoria
Lead Customer Service Associate
Wildwood,NJ
Summary
Enthusiastic Film/ Television production student eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Camera operation, and video editing. Motivated to learn, grow and excel in either the Film or Televsion industry. I have experince with televsion production through my highschool's televsion program called "Warrior News." I was the lead video editor for the "Warrior News". I also won an award granted by Cape assist for creating a video PSA about domestic abuse.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Lead Customer Service Associate
Wawa
North Wildwood, United States
05.2020 - Current
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
- Checking in vendors and ensuring that all ordered products arrived as scheduled.
Education
Bachelor of Radio, Television, &Film - Film & Televsion Production
Rowan University
Glassboro, NJ 01.2022 - Current
Skills
Basic Editing using Adobe premier Pro
undefinedTimeline
Bachelor of Radio, Television, &Film - Film & Televsion Production
Rowan University
01.2022 - Current
Lead Customer Service Associate
Wawa
05.2020 - Current
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