Josh Miller
St Louis,MO
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Data Analyst
Citi
04.2024 - Current
- Handled incoming loans of $250,000 or less, ensuring accuracy of all information and data.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Participated in requirements meetings to understand business needs.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Upheld security and confidentiality of documents and data within area of responsibility.
CLIENT ACCOUNT MANAGER
Premium Retail Services
11.2022 - 04.2024
- Established strong client relationships through consistent delivery of high-quality customer service to three key accounts (Google-Nest, Fitbit, Mass Club), resulting in project scores reaching 99% compliance across all areas.
- Facilitated daily meetings with clients to discuss ongoing projects and upcoming projects, fostering open communication and ensuring alignment with client objectives
- Produced comprehensive client reports using Microsoft Excel and Google Sheets, incorporating detailed analysis of project performance and strategic recommendations, resulting in a15% improvement in project compliance
- Conducted thorough data collection and analysis for three primary accounts to ensure accuracy and identify actionable insights, contributing to increased ROI for client projects.
- Mentored and guided junior staff, leading to improved team productivity and morale.
- Developed comprehensive reports on account performance, presenting results to senior management during regular meetings.
CLIENT ACCOUNT COORDINATOR
Premium Retail Services
07.2020 - 11.2022
- Showcased versatility by smoothly transitioning into Client Account Manager role when needed, ensuring continuity in client service and project management.
- Acted as the main liaison between the internal team and clients during company field calls, communicating project updates and addressing client concerns effectively, resulting in a 25% reduction in project escalations while maintaining a 99% compliance score.
- Collaborated closely with internal teams to maintain high levels of client satisfaction, coordinating efforts to resolve issues and optimize project performance
- Utilized advanced data analysis techniques to identify trends and opportunities for improvement, leading to an increase in project ROI
- Supported the account team across all project phases, from initial setup to field communication, contributing to the successful execution of client projects.
- Collaborated with cross-functional teams to ensure clients received top-notch service and support.
TEAM LEAD
Premium Retail Services
06.2019 - 07.2020
- Led and guided a team of 8 customer service representatives, fostering a positive and productive work environment.
- Conducted regular performance evaluations and provided personalized feedback and coaching to team members, resulting in a 15% improvement in overall team performance
- Collaborated effectively with other departments to address client concerns and ensure timely resolution of issues, enhancing overall client satisfaction.
CUSTOMER SERVICE/INVENTORY
Best Buy
09.2012 - 06.2019
- Managed product logistics, including unloading, picking, staging, and loading products for shipping, ensuring accurate and timely fulfillment of customer orders
- Implemented strategic product placement strategies and sales promotions, resulting in a 10% increase in store revenue
- Provided expert product recommendations and assistance to customers, fostering positive shopping experiences, and driving customer satisfaction and loyalty
- Maintained inventory accuracy and organization, contributing to a 20% reduction in stock discrepancies and losses.
Education
SOFTWARE DEVELOPMENT -
Saint Louis Community College
St Louis, MO01.2025
HIGH SCHOOL DIPLOMA -
Parkway West High School
St Louis, MO12.2011
Skills
- Microsoft Excel
- Google Sheets
- Project Management
- Financial Analysis
- SQL
- Data-Driven Decision Making
- Business Analytics
- Excel Functions
- Trend Analysis
- Data Cleansing
- Data Visualization and Presentations
- Data Analysis
Certification
- Udemy - Microsoft Excel from Beginner to Expert
- Microsoft Office Specialist (MOS) - Excel Associate
- Six Sigma - Microsoft Excel and Data Analysis Expert
- Udemy - SQL - Introduction to SQL
Timeline
Data Analyst
Citi
04.2024 - Current
CLIENT ACCOUNT MANAGER
Premium Retail Services
11.2022 - 04.2024
CLIENT ACCOUNT COORDINATOR
Premium Retail Services
07.2020 - 11.2022
TEAM LEAD
Premium Retail Services
06.2019 - 07.2020
CUSTOMER SERVICE/INVENTORY
Best Buy
09.2012 - 06.2019
SOFTWARE DEVELOPMENT -
Saint Louis Community College
HIGH SCHOOL DIPLOMA -
Parkway West High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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