Joshua S. Conway
Las Vegas,NV
Summary
As an aspiring student, I am in search of jobs that can provide a challenging and adaptable work environment. I seek a workplace that provides a service to be proud of while also encouraging self-growth within itself, its employees, and its customers. I possess the cognitive ability to consistently learn, adapt, and provide feedback to frequently changing workplace procedures. I pride myself on my ability to maintain a great quality of work and my strong sense of ethics. I constantly work on strong communications skills that thrive in a healthy workplace and seek guidance when needed for self-improvement.
Overview
10
10
years of professional experience
Work History
Event Management Intern
TIll Death Do Us Party
Las Vegas, NV
11.2024 - 11.2025
- Supported on-site event execution by setting up and tear down of equipment and materials as needed.
- Collaborated with team members to facilitate smooth transitions between different event stages.
- Developed creative themes for events and created related activities to engage attendees.
- Coordinated truck pick-up for easy transfer of the even storage unit materials and drop-off of materials and truck.
Insurance Claims Adjuster
USAA Insurance
Las Vegas, NV
08.2021 - 02.2022
- Document and process claims disputes by reviewing case details and evidence.
- Verify compliance with industry regulations while maintaining accurate records of claims.
- Ensured accurate record-keeping within database systems for audit purposes and streamlined retrieval of pertinent information during claim reviews.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
Donor Floor Group Lead / Sr. Phlebotomists / Sr. Plasma Processor/ Quality Team Specialist
CSL Plasma
02.2019 - 10.2021
- To evaluate donor veins, identifying any possible complications.
- Ensuring an efficient donation process to keep a positive experience for our donors.
- Collaborating with the Quality Department by reporting the donor floors compliance status in production.
- Collaborating with Management, Quality, and the other department group leads to ensure a smooth center flow.
- Conducting and monitoring team scheduled breaks are within compliance of donor flow.
- In charge of handling escalated donor issues. (Ex: blood loss)
- Keeping my team in compliance with new training procedures.
- Monitoring Inventory and maintaining stock and laboratory supplies.
- Cleaning, organizing, and maintaining work area (refrigerators, freezers, and supplies as needed.)
- Comply with all health and safety policies, procedures, and practices. Required to use personal protective equipment.
- Identifies sample problems and assists in resolving issues appropriately.
- PHI Compliance (ensuring the safe handling of private work/customer information)
Finished Carpentry Assistant
Independent
11.2017 - 04.2019
- Ensuring all tools are cleaned and set up in a way that is effective to the work environment.
- Installing baseboards, crown-molding, and doors.
- Application of Bondo and caulking to prepare for the finish.
- Controlled Demolition.
- Ensuring the satisfaction of the customer and employer.
Lab Technician [Plasma Processor]
Talecris Plasma Resources
02.2016 - 10.2017
- Providing excellent customer service.
- The handling and care of plasma products.
- Taking care of reception and donor payouts.
- Working diligently in a concise and timely manner.
- Communicating effectively with team area and management.
- Manually documenting donor charts from paper to computer.
- Staging preparation of plasma products for shipment.
- Completing area quality checks for the morning or night. (Cleaning work area, machines, checking freezer temperature, scanning samples and packing previous days' product.)
Education
No Degree - Science and Technology
College of Southern Nevada
Las Vegas, NV04-2026
High School Diploma -
Sunrise Mountain HS
Las Vegas, NV06-2015
Skills
- Basic intro studies in HTML and CSS
- Leadership experience
- Problem-solving/ Critical thinking skills
- Customer Service/ communications
- Creativity/ Innovation
- Working in user experience
- PHI Compliance
- Teamwork and collaboration
- Adaptability
- Quality assurance
HOBBIES
- Hiking
- Running
- Cycling
- Tabletop Board gaming
- Art
Timeline
Event Management Intern
TIll Death Do Us Party
11.2024 - 11.2025
Insurance Claims Adjuster
USAA Insurance
08.2021 - 02.2022
Donor Floor Group Lead / Sr. Phlebotomists / Sr. Plasma Processor/ Quality Team Specialist
CSL Plasma
02.2019 - 10.2021
Finished Carpentry Assistant
Independent
11.2017 - 04.2019
Lab Technician [Plasma Processor]
Talecris Plasma Resources
02.2016 - 10.2017
No Degree - Science and Technology
College of Southern Nevada
High School Diploma -
Sunrise Mountain HS