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Dynamic technical support specialist with a strong ability to diagnose and resolve complex software and hardware issues. Proven track record of enhancing team collaboration and adapting to evolving demands while consistently driving results. Expertise in troubleshooting, customer service, logistics, and IT infrastructure support is complemented by a reliable and flexible approach. Strong analytical and problem-solving skills ensure the delivery of effective solutions that prioritize user satisfaction in fast-paced, customer-centric environments.

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Dedicated results-driven professional with 10 years of experience in IT engineering and support, and one year of military service in the US Army. I am seeking to apply my leadership skills I learned in the military along with my IT support skills as a Tier II IT support Specialist with extensive analytical and problem-solving skills used to identify and troubleshoot network issues in the most applicable approach. Expert in integration and maintenance of standard voice, data, and video network infrastructure.
Experienced with diagnosing and resolving complex technical issues. Utilizes strong troubleshooting skills to enhance system stability and performance. Track record of effective communication and collaboration with team members to meet and exceed customer expectations.
Technical support professional with focus on resolving customer issues and enhancing system functionality. Known for reliability and adaptability in dynamic environments. Possesses strong analytical skills and commitment to team collaboration and achieving results.

Dependable Support Technician with 2 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.

Joshua Stevenson

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Tier 2 Technical Support Specialist

IT Consultant

Help Desk Technician

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Associate of Arts - Information Technology

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Tier 2 Technical Support Specialist

IT Consultant

Help Desk Technician

Associate of Arts - Information Technology

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