Joshua W. Small
Hendersonville,TN−
Summary
To obtain a position of responsibility that utilizes my skills and experience in an environment where I can enrich my knowledge. My skills promote 5 years of industry experience with a superior record of accomplishments.
Overview
13
13
years of professional experience
Work History
Technical Support Engineer
Education Networks Of America
10.2022 - Current
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to enact corrections.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
Freelance
Self-employed
01.2011 - Current
- Remote IT support
- Windows/Linux server administration, VMWare/Hyper-V
- IIS/Apache/Nginx
- Web and application development - C#, NodeJs, PHP, CSS, HTML, Js, Aspx, Go
- Graphic design - Photoshop/Illustrator
- Use diagnostic tools to identify hardware failures and replace non-functional components.
- Link computers to network and peripheral equipment.
- Explain technical information in clear terms to non-technical individuals to promote better understanding.
- Respond to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Purchase, setup and installed new computers.
- Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Learn and implemented new software testing procedures.
Geek Squad Agent
BestBuy
12.2020 - 10.2022
- Home Theater - Install/Troubleshoot TVs, Soundbars, Speakers
- Smarthome - Install/Troubleshoot smart home WiFi/Bluetooth/Z-wave devices
- PC - Install/Troubleshoot modem, router, mesh network, pc, printer, etc
- Health - Setup medical alert devices in a HIPAA compliant setting.
- Evaluate equipment to determine if it needed to be replaced.
- Follow all company guidelines regarding safety procedures when out in field.
- Enhance performance by maintaining work orders, in-home solutions, and graded metrics.
Founder/Owner
Net Nebula Services LLC
03.2018 - 03.2021
- Web Hosting
- Software Development/Website Design
- Server Administration
Server Administration, Consultant
GoGuerrero LLC
09.2012 - 09.2013
- Remote server/network administration and maintenance
- Windows/Linux server administration
- VMWare/Hyper-V
- Firewall administration
- Active Directory Domain Services
- IIS/Apache
- Provided required network documentation to inform management.
- Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting.
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
Education
Bachelor of Science - Network And System Administration
Western Governors University
Salt Lake City, UT05.2024
Associate of Applied Science - A.S. Network Systems Administration
Daymar College
Owensboro, KY05.2013
Diploma -
Daviess County High School
Owensboro, KY2008
Skills
- User Support
- Hardware and Software Repair
- System and Network Security
- Help Desk Support
- Web and Application Servers
- Network Security Measures
- PC Support
- Operating System Testing
- Ticket Management
- Technical Support
Timeline
Technical Support Engineer
Education Networks Of America
10.2022 - Current
Geek Squad Agent
BestBuy
12.2020 - 10.2022
Founder/Owner
Net Nebula Services LLC
03.2018 - 03.2021
Server Administration, Consultant
GoGuerrero LLC
09.2012 - 09.2013
Freelance
Self-employed
01.2011 - Current
Bachelor of Science - Network And System Administration
Western Governors University
Associate of Applied Science - A.S. Network Systems Administration
Daymar College
Diploma -
Daviess County High School
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