Hi, I’m
Joshua Werking
La Marque,TX
Summary
Driving client satisfaction, driving efficiency and business growth seasoned Operations Manager and talented leader with eight years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
years of professional experience
Work History
Sodexo
Operations Manager I
01.2019 - Current
Job overview
- Direct the financial and capital investment for the construction of a 60-bed hospital wing in League City, effectively managing budgets for labor, supplies, and equipment
- Managed procurement for the hospital, sourcing cost-effective vendors and ordering clean supplies.
- Tracked expenses using Excel and eVision and variance reports to show budget tracking for labor, supplies, and projects.
- Oversee medical waste management procedures for Environmental Services, directing staff and clients on appropriate waste handling protocols
- Design and implement chemical training programs, enhancing workforce competence
- Conduct safety trainings and team huddles, strengthening a culture of safety and team spirit
- Manage recruitment processes, conducting interviews and onboarding, while coaching a team of 35+ employees
- Supervise personnel, schedules, training programs, administrative needs, and shift operations, ensuring efficient work processes
- Collaborate with corporate Environmental Services staff and clients, delivering customized services and improving client satisfaction scores
- Play a key role in the construction projects for the ICU area, South Tower, and various other smaller facilities within the hospital
- Exhibit proficiency in integrating client-based care needs into healthcare systems to achieve optimal outcomes
- Leverage multiple account management systems to enhance efficiency and reduce room cleaning turnaround times
- Execute customer service initiatives based on established company models to address client concerns, providing practical and high-value solutions
- Initiate new orientation and employee training programs tailored to the healthcare field, improving overall workforce understanding and performance
- Design a comprehensive training program for new housekeeping staff, emphasizing rapid training while fostering relationships for employee satisfaction
- Ensure the proper disposal of chemicals, maintaining environmental and safety standards
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Earned promotions to Manager II in May 2020 and subsequently to Operations Manager I in August 2022, reflecting a consistent track record of high performance and commitment.
FedEx
Courier
06.2016 - 12.2018
Job overview
- Established effective package pickup and delivery routes for multiple customers, ensuring timely receipt and dispatch of packages
- Strategized delivery processes based on shipping priorities and addresses, determining the most efficient routes
- Synchronized delivery priorities with package pickups to maximize route efficiency, tailoring routes to accommodate various priority services
- Utilized the Power Pad system for tracking customer package status, enhancing service transparency and customer satisfaction.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Inspected truck prior to delivery, checking for proper stowage of packages.
Vitamin Shoppe
Assistant Manager
01.2015 - 06.2016
Job overview
- Engaged with customers to sell health supplements tailored to their specific needs, enhancing customer satisfaction and sales
- Served as a key user of store management software, managing inventory, employee time logs, and cash registers
- Executed a range of duties as Assistant Manager, contributing to overall store operations and management
- Managed store opening and closing procedures, ensuring operational readiness
- Resolved customer and employee conflicts, maintaining a positive store environment
- Trained and mentored new employees, fostering a skilled and motivated workforce
- Supervised store layout and inventory, optimizing product visibility and stock availability.
- Defined clear targets and objectives and communicated to other team members.
BJ's Restaurant & Brewhouse
Waiter
07.2013 - 12.2014
Job overview
- Attended to a continuous influx of guests, providing attentive table service
- Ensured the swift and accurate conveyance of orders from the kitchen to patrons, enhancing dining experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Smoothie King
Smoothie Artist
09.2012 - 07.2013
Job overview
- Managed custom orders and meticulously prepared smoothies to meet customer preferences
- Maintained store cleanliness and effectively managed inventory to ensure smooth operations
- Secured food safety certifications, adhering to the highest standards of food handling and preparation.
- Communicated special requests and coordinated daily tasks working with teammates.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Academy Sports & Outdoors
Cashier
08.2011 - 09.2012
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
FedEx
Laborer Operator
04.2010 - 07.2011
Job overview
- Complied with legal and company requirements to create safe, efficient work environment.
- Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
- Performed frequent heavy lifting up to 150 pounds, climbing and working in confined spaces to achieve company goals.
- Operated industrial equipment and hand tools for company in logistics industry.
United Parcel Service, UPS
Laborer
02.2010 - 04.2010
Job overview
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
Dominos Pizza Inc.Mooresville , IN
Customer Service Representative Team Lead
05.2008 - 02.2010
Job overview
- Handled day-to-day customer contact via phones, faxes, and emails.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Trained new personnel regarding company operations, policies and services.
Education
Southern New Hampshire UniversityManchester, NH
Bachelor of Science from Business Administration
06.2023
Skills
- Relationship Management
- Operations Management
- Customer Service
- Client Relations
- Organizational Management
- Project Management
- Business Development
- Account Management
- Conflict Resolution
- Communication Management
- Stakeholder Engagement
- Teamwork / Collaboration / Mentorship
- Strategic Planning
- Customer Retention
- Negotiation
- Cost Containment
- Data Archiving
- Process Improvement Strategies
- High-Pressure Environments
- Contract Review and Recommendations
- SAP Expertise
- Project Development
- Purchasing and Procurement
- Recruiting and Hiring
- Budgeting and Cost Control
- Business Administration
- Finance Understanding
- Leadership
- Microsoft Office Suite Expertise
- Complex Problems Analysis
- Operations Oversight
Languages
English
Timeline
Operations Manager I
Sodexo
01.2019 - Current
Courier
FedEx
06.2016 - 12.2018
Assistant Manager
Vitamin Shoppe
01.2015 - 06.2016
Waiter
BJ's Restaurant & Brewhouse
07.2013 - 12.2014
Smoothie Artist
Smoothie King
09.2012 - 07.2013
Cashier
Academy Sports & Outdoors
08.2011 - 09.2012
Laborer Operator
FedEx
04.2010 - 07.2011
Laborer
United Parcel Service, UPS
02.2010 - 04.2010
Customer Service Representative Team Lead
Dominos Pizza Inc.
05.2008 - 02.2010
Southern New Hampshire University
Bachelor of Science from Business Administration
Awards Certificates Clearances
- Diversity and Inclusion Ambassador for Sodexo
- Certificates held in Basic Firefighting and HazMat (First Responder - Operations and Awareness)
- Certified Health Care Provider (CPR-AED)
- OSHA General Industry 10 Hours
- Environmental Infection Prevention
- Zero Accident Mindset Certified
- NCSF Certified Personal Trainer
- Federal Express Ramp Security Clearance
- Awarded Safe Driver through FedEx
- Multiple Machinery Clearances (Driver/Operator)
- Gem Cards for Client Satisfaction
- HONOR and I-Gen Sodexo Member
- Sodexo Safety Trainer/Chairperson
Hobbies and Interests
- CNC Machine/Woodworking
- Painting
- Designing
- Animation
- Writing
- Fishing
- Weightlifting (recreational)
- Running
- Biking
Volunteerism Extra Positions
- Brooklyn Fire Department
- Houston Texans Silent Auction
- Substitute Teacher
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