Word
Joshua Wollberg
Saint Charles,MO
Summary
Operations support professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership. Loyal and devoted employee.
Overview
18
18
years of professional experience
Work History
Director of Operations Support
US Telecom Services
01.2020 - Current
- Oversee and manage key departments, including Finance, HR, Safety, and IT, ensuring alignment with company goals and operational efficiency.
- Collaborate with the operations team through regular meetings to identify, discuss, and resolve operational issues.
- Analyze workflows, processes, and performance metrics to identify areas for improvement, working closely with relevant teams to implement effective solutions.
- Prepare and deliver comprehensive reports to senior leadership on operational performance, progress toward company goals, challenges, and potential risks.
- Lead investigations into major incidents, conducting root cause analysis, and ensuring the development and implementation of corrective actions.
- Drive cross-departmental collaboration to ensure streamlined operations and foster a culture of continuous improvement.
- Ensure compliance with industry regulations, internal policies, and safety standards across all departments.
- Develop and monitor KPIs to measure and improve operational effectiveness and efficiency.
- Support leadership in strategic decision-making by providing data-driven insights and operational recommendations.
Safety Manager
US Telecom Services
01.2014 - 01.2020
- Develop and maintain a comprehensive company safety program, ensuring alignment with industry regulations and best practices.
- Investigate all workplace injuries and near misses, conducting thorough analysis to determine root causes and implement corrective action plans.
- Collaborate with the operations team to ensure adherence to safety policies and procedures by field crews, providing guidance and support as needed.
- Conduct regular audits of field crews to assess compliance with safety standards, identifying potential risks and areas for improvement.
- Oversee and coordinate safety liaisons in multiple markets, ensuring consistent safety practices across various locations.
- Stay up to date with industry safety regulations, emerging trends, and best practices to maintain a safe working environment.
- Provide training and support to employees and management on safety protocols, fostering a culture of safety within the organization.
- Prepare and present safety reports to company leadership, including metrics on incidents, compliance, and safety initiatives.
- Continuously assess and refine safety programs to improve employee well-being and mitigate risk.
Crew Leader
US Telecom Services
09.2007 - 01.2014
- Maintain and ensure the proper functioning of crew equipment and work truck, conducting regular inspections and repairs as needed.
- Build sites in accordance with project plans, specifications, and scope of work, ensuring high-quality execution and client satisfaction.
- Train and mentor new employees, providing hands-on guidance to ensure they meet company and industry standards.
- Ensure the quality of work aligns with company and client expectations, maintaining a high level of craftsmanship and attention to detail.
- Follow all safety protocols and work procedures, promoting a safe and efficient work environment for the team.
- Provide comprehensive close-out reports to project managers, documenting the progress and completion of tasks.
- Communicate directly with clients to provide job status updates, address issues, and ensure customer satisfaction throughout the project.
- Troubleshoot and resolve on-site issues, ensuring projects remain on track and within scope.
- Lead by example, fostering a positive work culture and maintaining productivity while ensuring the safety and well-being of the crew.
Tower Climber
US Telecom Services
09.2006 - 09.2007
- Follow instructions and guidance from the Crew Leader to complete tasks efficiently and safely.
- Assist in the completion of client projects, contributing to all aspects of the job to ensure timely and quality results.
- Maintain tools and equipment regularly, ensuring proper functioning and readiness for use.
- Stay up to date on all required training, certifications, and safety protocols to comply with industry standards and regulations.
- Adhere to all safety guidelines and procedures while working at heights, ensuring personal safety and the safety of others on the job site.
- Work collaboratively with the team to support smooth operations and meet client needs.
- Assist with troubleshooting and resolving on-site issues as directed by the Crew Leader or other senior team members.
Education
No Degree -
Saint Louis Community College
Saint Louis, MOSkills
- Cross-Departmental Leadership
- Process Improvement
- Strategic Planning
- Problem-Solving
- Team Collaboration & Communication
- Data Analysis & Reporting
- Incident Investigation & Resolution
- Project Management
- Compliance & Risk Management
- Change Management
- Technical Proficiency & Low-Code Development
Accomplishments
- Developed a comprehensive safety program from the ground up with no prior training or experience, leading to vast improvements in safety metrics over the following years and immense cost savings due to lower insurance rates and less frequent injuries
- Re-designed and implemented many processes within the organization over the years to improve efficiency and integrate technology/automation, including: daily safety paperwork, job close-outs, timekeeping, invoicing, performance reviews, incident reporting, injury tracking, and hiring, to name a few
- Part of the company leadership team for over 10 years, including the company owners, where my input has been regularly requested for high-level issues and long-term planning
Software
Excel
Power Point
Acrobat
Power Platform
Office 365
SharePoint
Dynamics 365
Teams
Languages
English
Native or Bilingual
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Operations Support
US Telecom Services
01.2020 - Current
Safety Manager
US Telecom Services
01.2014 - 01.2020
Crew Leader
US Telecom Services
09.2007 - 01.2014
Tower Climber
US Telecom Services
09.2006 - 09.2007
No Degree -
Saint Louis Community College
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