Joshua Z. Morton
Marblehill,GA
Summary
As a seasoned driven Director of Association Management, my objective is to enhance organization efficiency through the strategic creation and implementation of strong and healthy systems. Proficient in selecting scripts, coordinating writing and supporting directing and editing. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance, through business acquisitions/sales based on my thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures. Committed to driving business development for sustained growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Association Management
Ardent Residential
Atlanta, GA
03.2016 - Current
- Recruited, trained, supervised, evaluated and mentored staff members.
- Cultivated and maintained relationships to promote positive work culture.
- Managed staff, financials and key performance indicators to facilitate business operations.
- Recruited, hired, and trained employees on operations and performance expectations.
- Guided and motivated staff to drive maximum performance.
- Developed and presented new ideas and conceptualized new approaches and solutions.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Facilitated collaboration between teams by encouraging open communication channels.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Collaborated with senior leadership to set long-term objectives for the company.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Identified opportunities for improvement in operational performance metrics.
- Managed budgeting and financial planning processes for the organization.
- Planned and implemented strategies to grow revenue.
- Negotiated agreements with external partners such as contractors or consultants.
- Coordinated activities with other departments to expedite work and improve interdepartmental performance.
- Generated reports to review data and issue corrective actions for improvements.
- Supported work-life balance to improve staff morale.
- Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
- Served as a public spokesperson at industry events or conferences.
- Partnered with staff to create professional development plans to support personal and business growth.
- Assessed employee performance against established benchmarks or targets.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Prepared presentations for board meetings summarizing key developments within the company.
- Monitored market conditions and competitor activities to inform business decisions.
- Built strong referral network to generate new business opportunities.
- Implemented systems for tracking progress on key initiatives or projects.
- Recommended corrective actions to conform to quality specifications.
- Met with stakeholders to address issues and implement solutions.
- Leveraged market knowledge and studied competitive landscape to drive revenue.
- Coordinated resources across departments to maximize productivity levels.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Researched and negotiated pricing to reduce cost of equipment and supplies.
- Implemented and prepared comprehensive business plans to expand business.
- Developed and implemented strategic sales plan to accommodate corporate goals.
- Drafted mission and vision statements to outline objectives and motivate employees.
- Successfully improved employment turnover through creating incentive and training programs.
- Worked with department managers to formulate annual budgets.
- Provided guidance on legal matters related to contracts or intellectual property rights.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Implemented campaigns and promotions to help with developing goods and services.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Structured HR consulting services to support clients during organizational developments and changes.
- Forecasted customer demand to set prices or credit terms for goods or services.
SINGLE FAMILY INVESTMENT PORTFOLIO MANAGER
CAROLINAS METRO REALTY
CHARLOTTE, NC
03.2015 - 03.2016
- Resolved account discrepancies to enhance client experience with investment partners
- Managed a $10 million real estate portfolio with strategic financial oversight.
- Efficiently trained in MLS and Propertyware for streamlined property management.
- Drove new account growth by providing key financial market insights to partners.
- Achieved target growth through strategic planning and collaboration with consultants.
- Executed end to end property leasing, demonstrating strong negotiation skills.
- Conducted comprehensive property maintenance and prepared units for the rental market
LEASING & PROPERTY SPECIALIST
L&E Properties
Mt. Holly,, NC
09.2012 - 03.2015
- Supported property manager and broker in charge in onsite and offsite operations.
- Listed real estate for lease and sale, demonstrating market knowledge and effective communication.
- Led leasing efforts for private homeowners, excelling in negotiation and client satisfaction.
- Oversaw property make-ready and maintenance for optimal presentation and functionality.
- Provided comprehensive support for homeowner and tenant real estate needs.
Skills
- Project Management
- Operations Management
- Project Coordination
- Business Development
- Leadership
- Negotiation
- Sales
- Teamwork
- Organization
- Problem Solving
- Initiative
- Networking
- Data Analysis
- Software: Microsoft Office; Vantaca, AppFolio, Propertyware,ZipForms, MLS, Rently, Postlets, TOPS Go!, Tops IQ, Smartwebs and Strongroom
Certification
- Georgia Real Estate Commission (GREC), Licensed Community Association Manager
References
References available upon request.
Timeline
Director of Association Management
Ardent Residential
03.2016 - Current
SINGLE FAMILY INVESTMENT PORTFOLIO MANAGER
CAROLINAS METRO REALTY
03.2015 - 03.2016
LEASING & PROPERTY SPECIALIST
L&E Properties
09.2012 - 03.2015
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