Joshue Sanchez
Palmdale,CA
Summary
Adaptable information technology professional with experience supporting faculty, staff, and dispatch teams in fast-paced environments. Skilled in user training, device setup, Windows systems, and problem resolution, with a record of improving access to reliable technology support.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Dispatcher /IT System Assistant
MedTrans Ambulance
North Hills, CA
05.2026 - Current
- Coordinated ambulance dispatch through radio communication and scheduling systems to ensure timely response.
- Delivered technical support to users, resolving hardware and software issues to minimize downtime.
- Facilitated hardware setup and printer connections, ensuring operational readiness of equipment.
- Organized files, records, and confidential information for employer systems
Ambulance Lead Dispatcher
West Coast Ambulance
Burbank, CA
09.2023 - 05.2026
- Coordinated transport requests, crew availability, and shift coverage across service areas.
- Monitored radio traffic and maintained clear communication with crews and hospitals.
- Trained new dispatch staff on West Coast Ambulance procedures and communication standards.
- Resolved conflicts between drivers or customers regarding scheduling or service issues.
Information Technology Trainer
California State University, Los Angeles
Los Angeles, California
04.2024 - 05.2025
- Trained Cal State LA faculty on Zoom, Canvas, and classroom technology.
- Coordinated training sessions for campus technology platforms and support requests.
- Created training guides for campus systems and classroom technology procedures.
- Demonstrated software access for students across campus labs and learning spaces.
- Supported faculty with device setup, login issues, and presentation tools.
- Led one-on-one technology support for faculty, staff, and student users.
Education
Bachelor of Science - Information Technology
California State University, Los Angeles
Los Angeles, CA05-2025
Skills
- User support
- Hardware diagnostics
- Equipment installation
- Network diagnostics
- Windows operating systems
- Linux environment
- System administration
- Data protection
- Communication skills
Certification
- Information Systems Security Professionals
- COMPTIA Network+ (in-progres)
Timeline
Dispatcher /IT System Assistant
MedTrans Ambulance
05.2026 - Current
Information Technology Trainer
California State University, Los Angeles
04.2024 - 05.2025
Ambulance Lead Dispatcher
West Coast Ambulance
09.2023 - 05.2026
Bachelor of Science - Information Technology
California State University, Los Angeles