Joshua Hammer
Cleveland,OH
Summary
Hardworking and dedicated candidate, committed to providing perfection and striving for constant improvement. A high volume, thrives under pressure employee with years in customer service. Always craving the next opportunity to learn a new skill and grow as a professional. An open minded, fast learner who would make an essential member to your team.
Overview
10
10
years of professional experience
Work History
Claims Processor
Progressive Auto Insurance
01.2024 - Current
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality. Averaged 24 claims processed an hour.
- Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
Bartender
Bar Amazonia
10.2023 - Current
- Balanced creativity and efficiency in drink preparation, ensuring consistent product quality while minimizing wait times for guests.
- Assisted in event planning efforts for private parties held at the establishment, providing input on beverage selections tailored to specific themes or client requests.
Bartender /Restaurant Front of House Manager
Forage Public House
09.2023 - 02.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server / Front Of House Manager
Lago East Bank
02.2022 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Was able to knowledgeably learn about and sell new menu items as well as weekend and seasonal specials.
- Learned to navigate and sell multiple food and beverage menus, including selling and upselling within our vast wine list that includes more than 30 glass pours and over 100 bottle options.
- Performed cash handling activities and secured nightly bank deposits.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Created digital opening and closing checklists for all FOH positions to maintain a consistent opening and closing standard.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Interviewed for new employment to fill front and back of house vacancies, while monitoring and documenting their training and hiring process.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Server / Bartender / Bar Lead
Barroco / Hola Tacos
09.2020 - 05.2022
- Kept detailed inventories and handled ordering needs for liquor, beer, wine, and bar supplies.
- Trained new employees and bartended across multiple locations to ensure consistent service and provide quality cocktails consistently.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
Server / Lead Server Trainer
Waffle House
08.2017 - 01.2021
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
Apprentice Meat Cutter
Reider's Market
05.2014 - 08.2017
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Adhere to safety and cleanliness standards and maintained equipment.
- Identified cuts of meat, grading and pricing accordingly.
Education
High School Diploma -
Riverside High School
Painesville, OH06.2016
Skills
- 4 Years of bartending experience, 6 Years of food service, 3 Years of Management experience
- Restaurant operation
- Staff supervision
- POS systems operations
- Coaching and training
- Suggestive Selling
- Menu Memorization
- Beverage Preparation
- Health Codes Compliance
- Clear and Effective Communication
- Engaging Personality
- Above average knowledge of wine, beer, and liquor
- Interviewing, hiring, onboarding and training Front Of House staff
Timeline
Claims Processor
Progressive Auto Insurance
01.2024 - Current
Bartender
Bar Amazonia
10.2023 - Current
Bartender /Restaurant Front of House Manager
Forage Public House
09.2023 - 02.2024
Server / Front Of House Manager
Lago East Bank
02.2022 - 10.2023
Server / Bartender / Bar Lead
Barroco / Hola Tacos
09.2020 - 05.2022
Server / Lead Server Trainer
Waffle House
08.2017 - 01.2021
Apprentice Meat Cutter
Reider's Market
05.2014 - 08.2017
High School Diploma -
Riverside High School