Josh W. Chisolm

Same skills as St John but with a few additions:

• Phlebotomy Expertise: Performed blood draws with precision, utilizing Accu Vein technology for enhanced vein location and maintaining a strong ability to identify veins by visual assessment when necessary.
• EKG Proficiency: Competent in performing electrocardiograms (EKGs), including equipment setup, lead placement, and capturing accurate heart rhythm data for physician review.

• - Patient Care: Provided daily care and assistance to patients, including bathing, feeding, and monitoring vital signs, ensuring comfort and well-being.
• - Medical Software Proficiency: Skilled in using PowerChart and Epic software for updating patient records, tracking treatment plans, and ensuring accurate documentation.
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• - Emergency Response: Actively participated in Code Blue responses, performing chest compressions and assisting the medical team during critical patient events.
• - Monitoring Input and Output: Accurately measured and recorded patients’ input and output (I&O), including fluids, urine, and other excretions, to help ensure proper fluid balance and patient stability.
• - Collaboration with Healthcare Team: Worked closely with nurses and doctors to support patient care plans, communicated patient needs effectively, and ensured smooth coordination of care.

• Provided excellent customer service by answering incoming calls, promptly addressing inquiries, and assisting patients with scheduling appointments, medical inquiries, and insurance-related questions
• Demonstrated in-depth knowledge of the neurosurgery clinic's services, protocols, and medical specialties, efficiently guiding patients to appropriate resources and specialists
• Assisted in managing high call volumes, effectively multitasking, and maintaining composure under pressure to ensure a positive experience for patients and their families
• Collaborated with medical staff and administrative personnel to coordinate patient appointments, ensuring seamless communication between the clinic and patients
• Accurately updated patient information in the electronic health records system, maintaining confidentiality and privacy of sensitive medical data
• Resolved patient concerns and complaints with empathy, professionalism, and a focus on resolving issues to the satisfaction of all parties involved
• Participated in ongoing training and workshops to stay updated on medical procedures, insurance regulations, and call center best practices
• Assisted in the implementation of call center process improvements, contributing to enhanced efficiency and patient satisfaction
• Consistently met and exceeded call center metrics, including call handling time, first-call resolution, and patient satisfaction scores
• Received commendations from supervisors for outstanding customer service and maintaining a positive attitude in a fast-paced and challenging environment