Joshua Whitlow

Sales and Profit:

• Boosted total sales by 6.63%, driving revenue growth.
• Drove an 81.74% increase in catering sales through targeted outreach to private schools, and strategic adjustments to lead times and minimum orders.
• Enhanced net profit by 31.45% through IPO reduction, a comprehensive bookkeeping review, and system implementation to minimize errors.

Employee Development and Engagement:

• Spearheaded the development of "Career Level Benefits," introducing a 401(k), enhanced health insurance, and paid time off for leaders at the Trainer level and above.
• Initiated and managed quarterly team outings, fully funded by the store, to boost morale and foster teamwork.

Turnover and retention:

• Reduced turnover by 19.92%, contributing to a significant overall decrease of 78.10%.
• Improved retention by 6.13%, resulting in a total increase of 56.27%.

Team Management and Optimization:

• Strategically realigned or implemented new areas of focus for all directors, with one exception, to optimize team performance and achieve organizational goals.

Community Engagement:

• Coordinated and executed community involvement initiatives, including APD's, community care events, and bingo nights, to strengthen brand reputation and foster positive community relations.

• Oversaw store operations, enhancing sales and customer service effectiveness.
• Managed inventory to optimize stock levels and reduce waste.
• Supervised staff to ensure adherence to company standards and policies.
• Executed Grand Opening of new location

• First dual restaurant general manager in the Southern Virginia market, overseeing two locations simultaneously.
• Coordinated grand openings across multiple venues, driving significant business growth.
• Developed weekly staff schedules, optimizing labor efficiency and reducing operational costs.
• Recruited and trained hourly associates to maintain performance standards and boost productivity.
• Coached Service and Kitchen Managers, validating performance to enhance team effectiveness.
• Conducted and validated nightly and weekly inventory counts to ensure accuracy and accountability.
• Managed a total of five different locations during my tenure.

• Oversaw operations across six locations, ensuring efficiency and compliance.
• Approved weekly schedules for all locations to optimize staffing.
• Managed Cost of Goods through active involvement in inventories and ordering processes.
• Supported Store Managers in staffing decisions to enhance restaurant performance.
• Maintained company-wide labor standards to improve cash flow.
• Ensured readiness for all monthly Subway Corporate inspections.
• Validated training completion for all managers to uphold service quality.
• Processed payroll and verified accurate cash handling procedures.
• Departed due to COVID-19.

• Restaurant Operations: Manage daily operations, ensuring smooth workflow, and adherence to company standards.
• Financial Performance: Drive sales growth, control costs (food, labor, etc.), and maximize profitability.
• Staff Management: Recruit, train, and develop team members, and managers. Conduct performance reviews, and provide ongoing feedback.
• Guest Satisfaction: Ensure a positive guest experience through exceptional service, quality food, and a clean environment.
• Food Safety and Quality: Oversee food handling, preparation, and storage to maintain high standards.
• Compliance: Ensure adherence to all company policies, procedures, and safety regulations.
• Marketing and Promotion: Participate in local store marketing initiatives to attract and retain customers.
• Problem Solving: Identify and resolve operational issues, including customer complaints, and safety concerns.