Josi Cuevas
Southfield,MI
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive Assisatnt/Administrative Office Manager
RGS Workspaces
12.2020 - 07.2023
- Improved employee and client retention rates through active communication and problem-solving efforts.
- Used Quickbooks for monthly invoicing/collections/bookkeeping/and vendor needs.
- Managed contracts and price negotiations with vendors and service providers.
- Oversaw scheduling of conference rooms, meetings, catering and other operational tasks to reduce potential conflicts.
- Managed phone calls, emails, letters and packages.
- Used Excel to prepare presentations, proposals and reports.
- Performed administrative support tasks such as proofreading, transcribing handwritten information, invoicing, balancing sheets and creating spreadsheets and other documents.
- Developed organizational procedures and systems for filing, billing, accounts payable, payroll and scheduling.
- Greeted persons entering establishment to determine nature and purpose of visit.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for community managers.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
Community Mananger
IWG - Regus
12.2018 - 05.2020
- Front Face for the company/ First point of contact for all clients
- Managed the center emails and phone calls
- Managed the daily operations for all shared office spaces to ensure a smooth and steady work day
- Handled client mail/clerical duties
- Managed and motivated employees to be productive and compliant to company policies
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved client & member conflicts, actively listening to concerns and finding appropriate middle ground.
- Conducted welcome meetings for new move-ins and finalized lease agreements
- Maintained in-office needs using excel for organizational spreadsheets
Membership Services Representative
AAA Auto Club Group
02.2018 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Assistant Manager
Massage Green Spa
11.2016 - 12.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
Grand Valley State University
Grand RapidsHigh School Diploma -
Western International High School
Detroit, MI06.2012
Skills
- Credit and Collections
- Conflict Management
- Quickbooks
- Sorting and Labeling
- Organizational Systems
- Operations and Finance Expertise
- Executive Management Support
- Workflow Optimization
- Business Operations Organization
- Accounts Payable and Receivable
- Account Reconciliation
Certification
- CM - Certified Manager Certification
- Esthitician License
- Quickbooks Certification
Timeline
Executive Assisatnt/Administrative Office Manager
RGS Workspaces
12.2020 - 07.2023
Community Mananger
IWG - Regus
12.2018 - 05.2020
Membership Services Representative
AAA Auto Club Group
02.2018 - 12.2019
Assistant Manager
Massage Green Spa
11.2016 - 12.2018
Grand Valley State University
High School Diploma -
Western International High School