JOSI RIPARI
Schaumburg,United States
Summary
Dynamic club manager and group fitness instructor with expertise in leading diverse teams to achieve outstanding results. Demonstrates a strong command of operations management, merchandising, and customer service, consistently enhancing member engagement and brand visibility. Passionate about fostering wellness and community health, aiming to leverage skills in an innovative and supportive environment.
Overview
2026
2026
years of professional experience
Work History
Zumba®, Zumba Gold®, Aqua Zumba Instructor
Employee and Contractor
Chicago, IL
2018 - Current
- Instructor across multiple park districts and community centers.
- Mix of independent contractor, employee, and substitute roles.
- Current sites include Village of Schaumburg, Encore Village, Addison Park District, Barrington Park District, and Glenview Park District.
Club Manager
Anytime Fitness
Schaumburg, Illinois, United States
12.2024 - 05.2025
- Lead sales team, consistently exceeding targets and enhancing member engagement.
- Boost brand visibility through strategic local partnerships and marketing.
- Guide team to high performance and member satisfaction in a supportive environment.
- Oversee daily operations, ensuring efficiency and a welcoming atmosphere.
- Promote community health, fostering wellness and engagement culture.
Group Fitness Instructor
Wheeling Park District
Wheeling, Illinois, United States
08.2019 - 11.2024
- Lead Zumba Gold classes, boosting engagement and participation among diverse age groups.
- Substitute instructor for Zumba formats, maintaining high class quality.
- Collaborate with fitness centers to customize Zumba experiences for client needs.
- Mentor new instructors, sharing best practices and fostering a supportive atmosphere.
- Drive class attendance through engaging instruction, positive motivation and thematic classes through the seasons.
- Develop versatile teaching methods as a multi-location contractor. Expand community fitness reach by tailoring approaches to diverse participant needs and preferences, including senior communities.
Associate
Five Below
Schaumburg, Illinois, United States
10.2019 - 06.2021
- Managed inventory, ensuring product availability.
- Enhanced checkout efficiency, significantly cutting queue times during peak hours.
- Consistently met sales targets, boosting store performance and customer satisfaction.
- Fostered team collaboration, improving store atmosphere and operational efficiency.
- Mentored new associates, aiding their swift integration into the team.
Registration Staff
Schaumburg Park District
Schaumburg, Illinois, United States
11.2019 - 04.2020
- Managed front desk, boosting guest satisfaction and operational efficiency.
- Streamlined registration processes, enhancing administrative efficiency.
- Handled inquiries, ensuring clear and accurate program information delivery.
- Maintained effective communication, improving response times.
- Enhanced customer service, elevating patron interactions and experiences.
Mystery Shopper
BARE International
São Paulo, Brazil
01.2013 - 06.2016
- Assessed reports to enhance service quality, boosting customer satisfaction significantly.
- Improved internal reporting for timely insights, aiding management in decision-making.
- Developed new methods for evaluating customer experiences, raising satisfaction levels.
- Enhanced efficiency by streamlining processes, resulting in measurable operational improvements.
Currency Exchange Assistant Manager
Bexs Corretora de Câmbio S/A
Campinas, São Paulo, Brazil
03.2014 - 06.2015
- Managed forex operations, enhancing client satisfaction and communication efficiency.
- Developed financial reports to support strategic decision-making.
- Set competitive daily exchange rates, ensuring accurate market alignment.
- Coordinated security logistics, collaborating with departments for seamless operations.
- Advised clients on financial products and investments, enhancing decision-making.
- Optimized forex operations, enhancing client satisfaction and streamlining communication.
- Developed financial reports for strategic decision-making and set competitive exchange rates.
Operations Assistant
Grupo Confidence/Travelex
Curitiba, Paraná, Brazil
03.2010 - 10.2011
- Coordinated foreign exchange tasks, ensuring accurate cash handling and daily rate setting.
- Developed financial market reports, aiding strategic decision-making and transaction optimization.
- Advised on financial products, enhancing client investment strategies and satisfaction.
- Performed bank reconciliations, maintaining precise financial records and operational efficiency.
Education
Associate of Science - Business Administration and Management, General
Drummond College
08.2008
Skills
- Zumba instruction
- Group fitness leadership
- Community engagement
- Member satisfaction enhancement
- Strategic marketing initiatives
- Photography
- Team mentoring and training
- Customer service excellence
- Event planning and coordination
Languages
Portuguese
Native or Bilingual
Timeline
Club Manager
Anytime Fitness
12.2024 - 05.2025
Registration Staff
Schaumburg Park District
11.2019 - 04.2020
Associate
Five Below
10.2019 - 06.2021
Group Fitness Instructor
Wheeling Park District
08.2019 - 11.2024
Currency Exchange Assistant Manager
Bexs Corretora de Câmbio S/A
03.2014 - 06.2015
Mystery Shopper
BARE International
01.2013 - 06.2016
Operations Assistant
Grupo Confidence/Travelex
03.2010 - 10.2011
Zumba®, Zumba Gold®, Aqua Zumba Instructor
Employee and Contractor
2018 - Current
Associate of Science - Business Administration and Management, General
Drummond College