Josiah Baldassare
Vancouver,WA
Summary
Dynamic Manager of Operations with a proven track record at Wendy's, where I spearheaded initiatives to resolve inefficiencies, enhancing workflow and aligning departmental goals. Expert in Operations Management and Team Leadership, I boosted profitability and fostered professional growth, ensuring top-notch customer service. Skilled in decision-making and employee motivation, I excel in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Manager of Operations
Wendy's
03.2022 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
Education
Bachelors - Business
Washing State University
Vancouver, WASkills
- Decision-Making
- Customer Service
- Staff Management
- Team Leadership
- Operations Management
- Goal Setting
Timeline
Manager of Operations
Wendy's
03.2022 - Current
Bachelors - Business
Washing State University