Josiah Becker
Columbia,MD
Summary
Dynamic leader with a proven track record at Chick-Fil-A, enhancing team performance and customer satisfaction through effective training and mentoring. Skilled in inventory management and problem-solving, I excel in fast-paced environments, driving operational excellence and fostering teamwork. Achieved significant improvements in efficiency and productivity by leveraging strong communication and leadership abilities.
Overview
2
2
years of professional experience
Work History
Shift Manager
Chick-Fil-A Restaurant
Laurel, MD
10.2023 - 07.2024
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Exercised composure under pressure and in escalated customer service scenarios.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
Media Producer
Institute for Cultural Communicators
Murfreesboro, Tennessee
01.2022 - 07.2024
- Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
- Increased brand awareness through creation of innovative print and digital productions for major publications.
- Led implementation of best practices to support customer service satisfaction initiatives.
- Cut delivery times through proactive tracking and monitoring of project timelines and aggressive pursuit of customer approval of digital and print files.
- Fostered a positive work environment by promoting open communication channels among the team members encouraging collaboration and exchange of ideas.
- Achieved consistent client satisfaction ratings by delivering high-quality content tailored specifically towards target audience preferences.
- Managed and maintained project budgets, tracking expenses and making adjustments as necessary to control costs while maximizing production value.
- Enhanced audience engagement by incorporating interactive media elements in produced content.
- Mentored junior team members, providing guidance and support to enhance their professional growth and skill development.
- Optimized digital asset management systems, improving organization and accessibility for team members.
- Developed creative concepts that aligned with brand strategy, effectively conveying desired messaging to target audiences.
- Collaborated with cross-functional teams to ensure seamless integration of multimedia elements within larger campaigns.
- Implemented innovative production techniques to achieve visually stunning results while minimizing costs.
- Developed schedules for production, editing, and duplication for timely delivery.
- Coordinated with vendors to obtain supplies needed for shoots at best value for money.
- Maintained project costs through careful budgeting and monitoring of expenditures.
Drive-Thru Leader
Chick-Fil-A Restaurant
Laurel MD, MD
03.2023 - 10.2023
- Increased sales revenue through upselling techniques, promoting special offers, and maintaining a friendly demeanor towards customers.
- Implemented new policies to improve overall efficiency and effectiveness of the drive-thru operations.
- Coordinated with marketing team on promotional campaigns targeting specific demographics frequenting our establishment''s drivethru.
- Resolved customer complaints promptly, demonstrating empathy while offering solutions to maintain customer loyalty.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Audio Visual Field Engineer Contractor
Institute for Cultural Communicators
04.2023 - 09.2023
- Provided review of design modifications and requests for clarification.
- Managed team in troubleshooting efforts that alleviated errors.
- Troubleshot system malfunctions using state-of-the-art diagnostic tools, quickly resolving issues to minimize disruptions in service.
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Identified major issues that could arise and provided solutions for these problems.
- Enhanced client satisfaction by providing timely and accurate technical support for complex issues.
- Determined root cause and provided corrective action to prevent future failures through investigation and analysis.
- Prepared documentation that would be used in requests for proposal.
Training Instructor
Chick-fil-a
Laurel, Maryland
11.2022 - 03.2023
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Led workshops focused on specific skills development, resulting in improved workplace efficiency and productivity.
- Stayed current with industry trends through ongoing professional development opportunities, ensuring relevant instruction for all participants.
- Improved overall training outcomes by analyzing evaluation data and making necessary adjustments to course content and delivery methods.
- Integrated technology resources to maximize training success.
- Maintained compliance with company standards, regulatory requirements, and quality goals.
- Trained and mentored 32 new personnel hired to fulfill various roles.
Education
High School Diploma -
Churchville Christian School
Churchville, MD 05.2001 -
Skills
Team Development
Quality Assurance
Decision-Making
Cash Handling
Customer service focus
Operations Management
Punctual and Reliable
Quality Control
Excellent Communication
Teamwork and Collaboration
Problem-Solving
Self Motivation
Multitasking
Customer Service
Time Management
Inventory Management
Timeline
Shift Manager
Chick-Fil-A Restaurant
10.2023 - 07.2024
Audio Visual Field Engineer Contractor
Institute for Cultural Communicators
04.2023 - 09.2023
Drive-Thru Leader
Chick-Fil-A Restaurant
03.2023 - 10.2023
Training Instructor
Chick-fil-a
11.2022 - 03.2023
Media Producer
Institute for Cultural Communicators
01.2022 - 07.2024
High School Diploma -
Churchville Christian School
05.2001 -