Summary
Overview
Work History
Education
Skills
Timeline
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Josiah Bernard

Josiah Bernard

Elk Grove,CA

Summary

Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.

Overview

4
4
years of professional experience

Work History

Associate

Harbor Freight
09.2023 - 12.2024
  • Mentored junior staff, fostering skill development and promoting best practices within the team.
  • Led cross-functional teams to implement process improvements and enhance operational efficiency.
  • Developed and executed strategic initiatives to streamline workflows and reduce redundancies.
  • Facilitated training sessions on new tools and systems, increasing team proficiency and productivity.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Increased sales by customizing pitches to address specific client needs and concerns.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.

Crew Member

McDonald's
03.2022 - 07.2023
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Operated cash register accurately, processing transactions efficiently.
  • Collaborated with team members to maintain cleanliness and organization in work areas.
  • Assisted in training new crew members on operational procedures and standards.
  • Prepared food items according to health regulations, maintaining quality and safety standards.
  • Monitored inventory levels, restocking supplies as needed to meet demand.
  • Resolved customer complaints promptly, fostering a positive dining experience for guests.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Sr. Sandwich Artist

SUBWAY
01.2021 - 01.2022
  • Prepares food proportionally in a timely manner.
  • Demonstrates a complete understanding of menu items and explains options and add-ons to guests accurately.
  • Exhibits a cheerful and helpful manner when helping customers.
  • Restocks and maintains the sandwich unit line to prepare for rushes and ensure that customers are served efficiently.
  • Cleans according to procedures.
  • Greets guests and prepares their orders.
  • Uses Point of Sale system/cash register to record orders, collect payment, and make change.
  • Understands and adheres to all quality standards, formulas and procedures.
  • Accounts for cash flow and inventory during the shift.
  • Understands and adheres to proper food handling, safety, and sanitization standards while cleaning, preparing food, and all other in-store tasks.
  • Maintains professional appearance and grooming standards as outlined in the Operations Manual.
  • Performs light paperwork duties as assigned.
  • Completes online coursework on the University of Subway as directed.

Education

Bradshaw Christian High School
01.2016

Undergraduate - Diesel Technology

Universal Technical Institute
Sacramento
11-2022

Skills

  • Strong work ethic
  • Customer experience orientated
  • Efficiently performs tasks in a timely matter
  • Can lift and carry up to 200 lbs
  • Forklift certified with OSHA
  • Food handler card with ServSafe
  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Customer interaction
  • Workplace safety
  • Cash handling
  • Customer engagement
  • Complex Problem-solving
  • Courteous and professional
  • Flexible schedule
  • New hire training
  • Product knowledge
  • Inventory management
  • Cross-functional teamwork
  • Product merchandising
  • Sales techniques
  • Sales expertise
  • POS system operation
  • Product inspection
  • Loss prevention

Timeline

Associate

Harbor Freight
09.2023 - 12.2024

Crew Member

McDonald's
03.2022 - 07.2023

Sr. Sandwich Artist

SUBWAY
01.2021 - 01.2022

Bradshaw Christian High School

Undergraduate - Diesel Technology

Universal Technical Institute

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Josiah Bernard