Josiah Cardoso
La Puente,CA
Summary
Energetically led teams at Jersey Mike's Subs, enhancing customer satisfaction and minimizing financial discrepancies through expert money handling and dynamic staff management. Excelled in fostering team motivation and leveraging product knowledge, significantly contributing to a positive work environment and operational excellence.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Jersey Mike's Subs
04.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Shift Leader
Hot Dog on a Stick
02.2022 - 11.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Diploma -
William Workman High School
City Of Industry, CA05.2022
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Staff Management
Timeline
Assistant Manager
Jersey Mike's Subs
04.2023 - Current
Shift Leader
Hot Dog on a Stick
02.2022 - 11.2023
Diploma -
William Workman High School