Josiah Cerchiara
Palm Coast
Summary
With a proven track record at Niday Enterprises, I excel in team leadership and exceptional customer service, driving satisfaction and loyalty. My expertise includes problem-solving and fostering a positive workplace culture, significantly enhancing dining experiences. Skilled in multitasking and guest engagement, I consistently meet sales targets through attentive service and quality management.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Manager
Niday Enterprises
05.2018 - 11.2024
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Cultivated warm relationships with regular customers.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Lead Server
Breakaways on the Beach
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Newburgh Free Academy
Newburgh, NY05.2011
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Exceptional communication
- Strong work ethic
- Exceptional customer service
- Guest engagement
Certification
Serv-Safe Food Handler and Manager Certified
Timeline
Manager
Niday Enterprises
05.2018 - 11.2024
Lead Server
Breakaways on the Beach
High School Diploma -
Newburgh Free Academy