Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josiah Compton

Newcastle,TX

Summary

Dynamic retail professional with proven expertise in customer service and team leadership at The Liquor Box. Skilled in money handling and conflict resolution, I consistently enhanced customer satisfaction and drove sales through effective merchandising strategies. Committed to staff development, I fostered a collaborative environment that boosted team morale and performance.

Overview

6
6
years of professional experience

Work History

Assistant Manager/Sales Associate

The Liqour Box
06.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Key Holder Supervisor

Dollar General
11.2021 - 04.2022
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Received and counted money.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Trained and mentored new employees.
  • Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
  • Processed cash, credit, debit, and check payments.
  • Enhanced store sales by implementing effective visual merchandising strategies and product placement.
  • Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
  • Opened inventory boxes and restocked shelves.
  • Rotated stock according to dates and protocols.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
  • Monitored sales trends closely to identify opportunities for growth or areas requiring improvement in product offerings or merchandising strategies.
  • Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
  • Accepted and processed customer returns.
  • Collaborated with management to develop innovative marketing campaigns that drove foot traffic and boosted sales.
  • Implemented loss prevention measures to minimize theft risks while maintaining a welcoming atmosphere for shoppers.
  • Maximized revenue opportunities by analyzing sales data and adjusting product assortments or promotional strategies accordingly.
  • Reviewed employee performance regularly, offering constructive feedback and coaching for improvement as needed.
  • Ensured compliance with company policies by educating staff on expectations and taking corrective action when necessary.
  • Developed strong relationships with vendors, negotiating favorable terms for pricing or delivery options whenever possible.
  • Assisted with hiring decisions by conducting interviews and providing input on candidate selection for the Key Holder role.
  • Assisted with the development and execution of employee training programs, contributing to a knowledgeable, empowered team focused on driving store success.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Streamlined opening and closing procedures as integral member of store staff.

Shipping Employee/Manufacturing Employee

ShockWatch
04.2019 - 11.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma -

Newcastle ISD
Newcastle, TX
05.2018

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Operations management
  • Customer rapport
  • Sales strategies

Timeline

Assistant Manager/Sales Associate

The Liqour Box
06.2023 - Current

Key Holder Supervisor

Dollar General
11.2021 - 04.2022

Shipping Employee/Manufacturing Employee

ShockWatch
04.2019 - 11.2021

High School Diploma -

Newcastle ISD

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Josiah Compton