Josiah Costales
Honolulu,HI
Summary
Current college student with multiple years of job experience as a Section leader and IT Help Desk Associate. Well-organized and customer focused with skills in team leadership and multi-tasking Adept in processing tickets and overseeing system operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
University of Hawaii Marching Band Section Leader
University Of Hawaii At Manoa
01.2023 - Current
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed budgets effectively to maximize resource allocation and minimize costs.
- Built strong relationships with member through positive attitude and attentive response.
University of Hawaii at Manoa Overnight IT Student Assistant
University Of Hawaii At Manoa
01.2020 - Current
- Knowledge in Windows 7/8/10 and MacOS
- Assist UH users with account issues or general troubleshooting.
- Promoted effective communication within the IT department by assisting with ticketing systems, prioritizing tasks, and following up on unresolved issues.
- Improved network performance by monitoring UH system logs and addressing any abnormalities or concerns.
Audio Technician at Roosevelt High School Marching Band
Roosevelt High School Music Department
01.2023 - 01.2023
- Utilized speakers and audio equipment to assist with marching band practices
Kauai Community College Testing Center
Kauai Community College
01.2018 - 01.2020
- Administered tests to students and community members.
- Experience with spreadsheets to keep track of university courses and professors.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Arts - General Music
University of Hawaii At Manoa
Honolulu, HI12.2024
Associate of Arts - Liberal Arts And General Studies
Kauai Community College
Lihue, HI05.2020
HS Diploma -
Kauai High School
01.2018
Skills
- Customer Relations
- Organization and Time Management
- Dependable and Responsible
- Technical Knowledge
Certification
Security+ COMPTIA Certification - 12/13/2023
Timeline
University of Hawaii Marching Band Section Leader
University Of Hawaii At Manoa
01.2023 - Current
Audio Technician at Roosevelt High School Marching Band
Roosevelt High School Music Department
01.2023 - 01.2023
University of Hawaii at Manoa Overnight IT Student Assistant
University Of Hawaii At Manoa
01.2020 - Current
Kauai Community College Testing Center
Kauai Community College
01.2018 - 01.2020
Bachelor of Arts - General Music
University of Hawaii At Manoa
Associate of Arts - Liberal Arts And General Studies
Kauai Community College
HS Diploma -
Kauai High School